In true social media fashion, here’s a little more about me in 140 character snippets: My inspiration for Enterprise 2.0 occurred when I first started using the Intelligence Community’s internal wiki, Intellipedia I was one of the first community managers for Booz Allen’s implementation of hello.bah.com, a behind-the-firewall Enterprise 2.0 platform It’s not about the technology, but what the technology enables Telling me that I can’t do something without explaining why not is a sure-fire way to get me to try to do it anyway I don’t maintain personal and professional personas – I’m Steve Radick whether you meet me at a meeting or at a bar I never cared for the seemingly arbitrary way power was distributed on an org chart – I think that’s one reason I like Enterprise 2.0 Transparency behind the firewall has allowed me to sidestep many of the political in-fighting that occurs when starting something new If I’m a successful social media consultant, there will be no need for me in a few years because it will just be something people do Successful social media initiatives are driven by the person, not the position I enjoy sitting down and talking with people just to get new ideas, not because I’m making a sale or because I have to Chris Brogan and Gary Vaynerchuk have been the inspiration behind much of my presentation and writing style I only cry at sports movies – you try to watch Rudy or Field of Dreams without tearing up!
The most talked-about ones are community managers. They are in charge of building vibrant communties on relevant business topics, recrute and motivate members
"So I started this blog like you told me, but I haven't gotten any comments." "I moved our meeting agendas/minutes to the wiki, but no one seems to care." "Where's this 'mass collaboration' that you guys are always preaching?" ...
A major area of debate and concern for organisations considering how to establish, grow and manage an online community is the importance of the community manager, and what exactly the role entails. As a general rule, every online community should be allocated a facilitator or community manager; while some communities will require more facilitation than others as they mature, this role is extremely important in the early days in order to encourage and stimulate activity and adoption, and to ensure the growing community remains focused on its primary objectives
When I took AIIM’s ECM Master Class, one of the concepts I really didn’t understand very well at the start was ‘repurposing’ – to be honest, it seemed like a marketing buzzword. I give credit to Bob Larrivee (our instructor) and my ECM classmates for helping me to...
1 Comment - Create once; use in multiple ways and distribute via multiple channels and delivery methods. The community manager world, like the ECM world, is rife with buzzwords and warmed over ideas du jour
Bryant Duhon, our indefatigable community manager, has been doing a “Member of the Week” feature on this site for the last while
Pastorino sees his mission as that as enabler, communicator, information broker across a very diverse group of developers and web content specialists. Goals for a community manager include: Speeding up the learning curve for new participants Creating guides and tutorials for contributors at both beginner and advanced levels Defining meaningful reputation and participation metrics for members Supporting local user groups and in-person activities Setting engagement measurements and goals to monitor community health and activity Ensuring diverse users can find and subscribe to specific content through a variety of channels (discussion forums, mailing lists, RSS, Twitter, IRC, blog posts, GitHub). Communication, facilitation, moderation, building connections and relationships: core functions of a community manager in any area of business, but found pervasively in the world of open source
As a result, I'm predicting that this year Collaboration Goes Social through Community Managers, Collaboration Advocates , and as a result organizations realize the potential of their investments by allowing humans to be building block for the implementation's success
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Initially I had thought to write about Processes and current practises but during a recent discussion with a client which consisted of a mixture of community managers and Taxonomists I noticed a lot of underlying hostility between the 2 groups. The taxonomists were trying to get everything inside of their branches of their taxonomies and get the structure they would need for Findability and Management , while the community managers were worried about losing the freedom for freeform contributions within their different areas
External Social Media Tools Using Social Technologies in Regulated Industries How to Provide Social Content In Response to Legal or Regulatory Requests Monitoring Social Media for Relevant Discussions and Topics The Social Business Roadmap Roles & Responsibilities How IT Learned to Stop Worrying and Love Facebook The Role of Records Managers in Managing Social Processes and Technologies The target audience for this course includes: Managers who are looking at starting, or expanding, a social business initiative The information management staff responsible for governance functions, including but not limited to records managers, IT, legal staff, HR, and others Marketing, communications staff, and anyone using social media tools in an official capacity Dedicated social media staff like community managers and social media strategists Consultants for like-minded roles and projects The course is available as a 2-day instructor-led course or as 26 online modules that average 15-20 minutes long each
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