However, just a quarter of IT departments respond within this 10 minute timeframe. This discrepancy may help to explain why 61 per cent of Millennials turn to sources other than the IT department, such as Google, to solve their issues
Thanks to SaaS – the ease with which it can be purchased and used – employees can collaborate effectively with people across the firewall under the IT department’s radar
There is a “feeling” in the world of the Information Professional at the moment that there is too much focus on the “T” in IT. That is, the IT department focuses too much on “technology”. Usually at the expense of what the customer - in most cases the business users - really need. Sure, the IT department is necessary to install and maintain the technical infrastructure that is necessary to allow a business to run, but then it must not forget that it is there to serve two masters – one is the executive layer who make the decisions regarding the purchasing of the necessary infrastructure (and pay the salary of those working in the IT department), and the other, which is the user of the technology
But there are a host of other events that occur during the lifecycle that can be automated and taken off the plate of your IT department. Here’s my top 10 SharePoint automation list: Self-service granting/removing access – The most common task a container will go through is the granting of permissions and removing of permissions to that container so users can be part of the collaboration
Is it possible that IT departments can change permissions settings for employees on tools like Facebook to establish an alternative environment for work?
In fact, they say, “business unit stakeholders often recognize the value of new technology before IT departments can harness it.” Some people believe that this shift, this consumerization of IT, is “ killing ” IT departments—stealing their power by turning them into order takers who are scrambling to manage the haphazard IT initiatives sprouting up around the enterprise rather than focus on strategic plans
Commercial off the shelf (COTS) configuration is a good, first effort; however, if Records wants to set up e-records management more closely to best practices, the architecture requires more customization than most IT departments are comfortable with implementing. John Holliday’s helpful step-by-step guidance notwithstanding, in this era of strained resources, my IT departments have shied away from it like Mizaru, Mikazaru, and Mazaru
When an organization implements an Electronic Document and Record Management System (EDRMS), responsibility for implementing the system typically rests with the IT department. As a result, RIM teams can be left out of the process or are brought in too late to provide meaningful input
John has been heading up the IT Department for the European Court for Human Rights since 1996
The migration of business forms from paper to electronic media is an established fact – as is the often considerable friction this causes between the corporate forms and IT departments. Because each side tends to view itself as being in charge of the important tasks forms perform (i.e., data collection and presentment), neither especially appreciates the other's insistence upon control
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