Building an effective capture solution – Part 1 of 3 (User Experience/Device/Interface) In this three part series of blog posts I would like to walk you through building a highly-effective, yet extremely agile and surprisingly affordable document capture solution
Oh, I'm not knocking the project manager-centric tools, or the drag-and-drop list interfaces, or the latest it-looks-just-like-Windows 8-live-tiles solutions...Can it be simplified? Does the interface match the way that people need to work?
A flexible, dynamic, configurable user interface was bypassed for a static, albeit intuitive interface so that documentation could be written and cross-training better supported
It doesn’t take much study to understand that systems are used more when they are easy to use, when they make sense and when the interface has an intuitive feel
Back in the late eighties the notion that our interfaces would actually reflect our dot matrix print-outs was an epiphany (that's where our documents were all headed back then, right?)
With the Cloud in Your Eyes A little over a month from now the partisan faithful will gather under a sprawling Microsoft tent in Chicago and high-five to the pulsing thump of post enterprise Microsoft -- a mighty convergence of comforting office apps served over slick interfaces that can be reconfigured as no code solutions by single sign-on citizen developers
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In interviewing users, they all had a variation on the same theme, the system was implemented without consulting them, they were not given adequate training (even now), there was no governance provided on how to name files, and they didn’t like the user interface (“It is not how I work!
Executive & business sponsorship is key Can’t just be an IT driven project Define business goals, vision & success criteria Then measure & report actuals vs. planned Begin with the end in mind Plan for multiple phases & iterations – don’t try to boil the ocean Develop a release roadmap Information architecture, governance & (simple) templates are huge Consider use case scenarios, usability & the user interface How will end users interact?
It is a tool for the organizations of tomorrow who wish to empower their users to decide what the web interface should look like
Do you want your interface to be an extension of your org chart?
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