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Blog Entry
Managing Profiles and Preferences: Customer-centric Content

Ever visit the web site of a financial services provider you’re a customer of, and been impressed with the level of data available, the degree of personalization, the interactive tools – only to click on a form you have to fill out to complete a transaction and discover it’s a static PDF that you can’t fill out online? Yep, that’s right: Send the PDF to the printer, get out your pen, fill out the form, stick the document in an envelope, then find a stamp and stick it in the nearest mailbox, and the nice people at your financial services provider will then scan and index the document you’ve worked so hard to “transmit” to them

James Watson's profile image

Blog Entry
The dawn of service economy

- to be able to deliver a customized service to customers and even prospects, those who are virtually "in front of them" need to behave as internal clients and have colleagues who behave toward them as service providers too

Bertrand Duperrin's profile image

Blog Entry
Thoughts from the Home of Country Music

I am actually referring to the AIIM Document Management Service Provider Executive Forum that took place a few weeks ago in USA’s very own “Music City,” Nashville, Tennessee. I gained a lot of insight during the event on industry topics ranging from increasing targeted website traffic, fiscal leadership, offshore outsourcing, and Sharepoint.AIIM President, John Mancini , gave a great presentation on the state of the document management service provider industry, which revealed results from AIIM research and a survey on end user drivers, adoption, and implementation obstacles

Joe Budelli's profile image


Blog Entry
Next Week – NOLA

She was concerned that limitations on the selection capability meant that she would be returning too many documents to choose from in a solution she is building

Daniel Antion's profile image