What I do care about is being at least as diligent about selecting partners as you are about selecting technology and service providers; I want partners that are every bit as invested in your success as I am
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There is a lot of buzz around this year’s Service Provider Executive Forum...AIIM listened to the service provider community as frustration mounted over an event that had outlived its usefulness and importance to many attendees
Ever visit the web site of a financial services provider you’re a customer of, and been impressed with the level of data available, the degree of personalization, the interactive tools – only to click on a form you have to fill out to complete a transaction and discover it’s a static PDF that you can’t fill out online? Yep, that’s right: Send the PDF to the printer, get out your pen, fill out the form, stick the document in an envelope, then find a stamp and stick it in the nearest mailbox, and the nice people at your financial services provider will then scan and index the document you’ve worked so hard to “transmit” to them
I am actually referring to the AIIM Document Management Service Provider Executive Forum that took place a few weeks ago in USA’s very own “Music City,” Nashville, Tennessee. I gained a lot of insight during the event on industry topics ranging from increasing targeted website traffic, fiscal leadership, offshore outsourcing, and Sharepoint.AIIM President, John Mancini , gave a great presentation on the state of the document management service provider industry, which revealed results from AIIM research and a survey on end user drivers, adoption, and implementation obstacles
- to be able to deliver a customized service to customers and even prospects, those who are virtually "in front of them" need to behave as internal clients and have colleagues who behave toward them as service providers too
The 900 pound gorilla cuts a fat two way profile in our community of SharePoint users. Mention obesity in a crowded server farm and that usually means that Microsoft has layered more arterial-clogging goopiness than your WAN can possibly carry. It's true. This one's going out to all you...
She was concerned that limitations on the selection capability meant that she would be returning too many documents to choose from in a solution she is building
The event was the AIIM Document Management Service Provider Executive Forum
She owns and runs Graphic Imaging Services, a scanning service provider and has extensive knowledge of both large-format scanning and GIS