Forrester forecasts B2B e-commerce sales to skyrocket by 2020 as a result of the digital turn. As B2B customers tend to buy more and more online, manufacturers, wholesalers and distributors can benefit from this emerging opportunity to cut their operating costs by providing self-service...
Hey You ... With the Cloud in Your Eyes A little over a month from now the partisan faithful will gather under a sprawling Microsoft tent in Chicago and high-five to the pulsing thump of post enterprise Microsoft -- a mighty convergence of comforting office apps served over slick interfaces...
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This blog post, written by ReadSoft CMO Andrew Pery, was originally published in August 2014, here on the ReadSoft blog. We are in the midst of a fundamental transformation. The ways that businesses compete for customer wallet share are changing. Joe Pine and Jim Gilmore coined the...
If I were to start an enterprise software company today, I’d give the licenses away. No, I am not thinking about open source at all. I’m thinking about services, non-core functionality, and integration. I’ll stick to Enterprise Content Management software, but the principles...
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This is a guest post by Terence Orpilla, AvePoint Product Manager (Note: This is part of our series “Collaborate with Confidence”. Previous posts: SharePoint Productivity: Apps Aren’t Just for Smart Phones ) Many businesses today are implementing...
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One growing area of customer communications management (CCM) is the functionality to provide alerts and notifications: the ability for an organization to provide timely or urgent messages to its customers and agents. It’s CCM functionality that’s particularly critical for...
Next week I will be giving a presentation at the AIIM Conference titled “Four Fried Chickens and a Coke.” If you are too young to get the reference, find a way to watch The Blues Brothers and think about the mission. Not the music, the jokes, the slapstick comedy done with cars and...
Here is my personal social media dashboard: What makes this more interesting, is that I monitor this for fun . Yep, you read that right. Around the office, I’m known as a social media junkie. In fact during a recent fire alarm, I was told to “evacuate before...
I’ve been fascinated by the fact that when I’m online, I can pretty much discover and learn about anything. Get details about what my friends are up to? Check. Browse an extensive encyclopedia with information about everything that’s ever happened? Check. Why then, is...
Big Data is all the rage right now, but like websites, BI and social media before it, I’m betting that most companies will get Big Data all wrong. Maybe I’m being cynical when I say “most companies” – you see I am basing that statement on the unscientific study of...
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