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Launching Your B2B Customer Portal: On Convenience, Buying Center Engagement, ERP Integration and more

Forresterforecasts B2B e-commerce sales to skyrocket by 2020 as a result of the digital turn.As B2B customers tend to buy more and more online, manufacturers, wholesalersand distributors can benefit from this emerging opportunity to cut their operatingcosts by providing self-service customer...

Sergei Golubenko's profile image

Blog Entry
The 2015 Enterprise Flight Path – Will Microsoft Ignite or Combust in the Cloud?

Hey You ... With the Cloud in Your Eyes A little over a month from now the partisan faithful will gather under a sprawling Microsoft tent in Chicago and high-five to the pulsing thump of post enterprise Microsoft -- a mighty convergence of comforting office apps served over slick interfaces...


Blog Entry
The Value of Adaptive Case Management in the Experience Economy

This blog post, written by ReadSoft CMO Andrew Pery, was originally published in August 2014, here on the ReadSoft blog. We are in the midst of a fundamental transformation. The ways that businesses compete for customer wallet share are changing. Joe Pine and Jim Gilmore coined the term ...

Mike Steere's profile image


Blog Entry
Increase Your Organization’s Productivity through Customer Relationship Management

This is a guest post by Terence Orpilla, AvePoint Product Manager (Note: This is part of our series “Collaborate with Confidence”. Previous posts: SharePoint Productivity: Apps Aren’t Just for Smart Phones ) Many businesses today are implementing Customer...

Matthew Bretzius's profile image

Blog Entry
How to do Alerts and Notifications

One growing area of customer communications management (CCM) is the functionality to provide alerts and notifications: the ability for an organization to provide timely or urgent messages to its customers and agents. It’s CCM functionality that’s particularly critical for...

Richard Medina's profile image

Blog Entry
Next Week – NOLA

Next week I will be giving a presentation at the AIIM Conference titled “Four Fried Chickens and a Coke.” If you are too young to get the reference, find a way to watch The Blues Brothers and think about the mission. Not the music, the jokes, the slapstick comedy done with cars and...

Daniel Antion's profile image

Blog Entry
Deliver amazing service in 140 characters or less

Here is my personal social media dashboard: What makes this more interesting, is that I monitor this for fun . Yep, you read that right. Around the office, I’m known as a social media junkie. In fact during a recent fire alarm, I was told to “evacuate before tweeting about it...

Daniel O'Leary's profile image

Blog Entry
In the Future, What Will You Do with Your Content? Everything

I’ve been fascinated by the fact that when I’m online, I can pretty much discover and learn about anything. Get details about what my friends are up to? Check. Browse an extensive encyclopedia with information about everything that’s ever happened? Check. Why then, is the...

Daniel O'Leary's profile image

Blog Entry
Big Data or Big Mistake

Big Data is all the rage right now, but like websites, BI and social media before it, I’m betting that most companies will get Big Data all wrong. Maybe I’m being cynical when I say “most companies” – you see I am basing that statement on the unscientific study of...

Daniel Antion's profile image