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Collaboration vs. communication - and the importance of purpose

Earlier this week, I had the pleasure of participating in a panel webinar focused on The Future of Business Communication , which involved an interesting discussion on the way we use technology to collaborate, as well as the inevitable critique of email. One comment which particularly stuck...

Angela Ashenden's profile image

Blog Entry
Social Should Be Able To Demonstrate Business Value

In the never-ending search for improving customer adoption and engagement -- which social promises, and I do believe can deliver -- the difficulty for most (if not all) organizations is demonstrating business value amidst all of the marketing and promises of the OEMs and vendors. For social ...

Christian Buckley's profile image

Blog Entry
10 Observations on Changes Due to Social Collaboration

With Microsoft and Salesforce announcing a partnership that will align the former's collaboration and communication platform powerhouse, Office365, with the latter's leading customer relationship management (CRM) platform, one thing is clear: collaboration continues to be a primary focus...

Christian Buckley's profile image

Blog Entry
Communication and social adoption: a marathon, not a sprint

It's no secret these days that achieving widespread adoption of social collaboration technologies in an organisation is not easy: you can't trust viral adoption to get there by itself , and too often I come across stories where initial enthusiasm for an organisation's new social...

Angela Ashenden's profile image

Blog Entry
Social Activity As a Productivity-Driver

For many organizations, the link between social and a strong metadata and taxonomy strategy is unclear. Unfortunately, this lack of clarity is fairly widespread across most organizations using content management and collaboration platforms, such as SharePoint. Business stakeholders need to...

Christian Buckley's profile image

Blog Entry
Operational Fundamentals for Governance

People are always asking "Where should I start with my SharePoint governance planning?" My answer is never as satisfying as they would hope -- it depends. There is no quick and easy route. Some organizations are good at change management, others have a solid foothold in their...

Christian Buckley's profile image

Blog Entry
Automating Communications

Water flows down the path of least resistance. In my experience, so do communications between customer-facing groups and product development teams. If its an easy response, we're right on top of it. Unfortunately, when the issue is cloudy or difficult, human nature is to delay responding. We...

Christian Buckley's profile image

Blog Entry
Anti-social - conquering privacy, confidence and trust

As the momentum around social business grows, it's fascinating to watch it challenging so many existing assumptions about what we can and should be able to do in the workplace, and testing views on what should be private and what should be shared. While from a business strategy perspective, it...


Blog Entry
Social collaboration software: helping make the world smaller

Using technology to support collaboration in business is far from a new idea – the reason email is so well-entrenched, for example, is that we’ve been using it for decades. However, historically, business collaboration generally meant a small team working together, typically in a...

Angela Ashenden's profile image

Blog Entry
How to do Alerts and Notifications

One growing area of customer communications management (CCM) is the functionality to provide alerts and notifications: the ability for an organization to provide timely or urgent messages to its customers and agents. It’s CCM functionality that’s particularly critical for...

Richard Medina's profile image