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From System of Engagement to System of Record: Just Add Time

But these are the types of written records that provide the rich texture to our social histories. As I re-read the Geoffrey Moore/AIIM paper on "Systems of Engagement and the Future of Enterprise IT" it struck me that one thing was missing: the importance of time. Time is what can transform the ephemeral, transitory content in our systems of engagement to something of value in a system of record

Cheryl McKinnon's profile image



Blog Entry
In Search of the History of Algorithms*

I’m enjoying a closer look at the history of algorithms development in electronic records management systems

Mimi Dionne's profile image

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Are "Systems of Engagement" Really All That New?

I believe there is validity to Geoffrey Moore’s notion that content management is moving away from “systems of record” and toward “systems of engagement

Steve Weissman's profile image


Blog Entry
The bold future of decentralized RIM becoming centralized via software

In a decentralized records environment the role of records manager is more of information governance and empowering users to manage their own records. Part of the empowering in information governance is ensuring the proper tools are effectively implemented for content and records management. I'd like to make the bold statement that maximizing the effectiveness and functionality of these tools can actually centralize the management of records even when records are decentralized

Jeff Lewis's profile image

Blog Entry
How to choose the right metrics for proving ROI of electronic records management

In a three-part post we will take a look at the vital role of metrics in monitoring the performance of your RM program and demonstrating the ROI of your electronic records management system. It has always been a challenge for records and information management (RIM) professionals to demonstrate the value of their work to an organization

Ross Nepean's profile image

Blog Entry
Blacksmiths and Cars: John Mancini's Info360 Keynote

AIIM's president shares his thoughts on the ever-evolving content industry and why paper-based policies are holding you back. Info360 Keynote by AIIM President John Mancini View more presentations from John Mancini #systemsofrecord ...

Bryant Duhon's profile image

Blog Entry
Borderless ECM: Addressing the Fragmentation Problem (My AIIM Webinar)

It’s primarily the outcome of the explosion of “systems of engagement”. “Systems of engagement” (SOE) is a useful popular term to distinguish the collaborative and social technologies from the older “Systems of record” (SOR) that most of us in ECM are familiar with

Richard Medina's profile image