In a three-part post we are looking at the role of metrics in demonstrating the value of RM, specifically in organizations that have implemented an electronic records management system. In our final post today we focus on important EDRMS metrics that every organization should monitor. In...
In a three-part post we are looking at the role of metrics in demonstrating the value of RM, specifically in organizations that have implemented an electronic records management system. In this post we outline a four-step process to arriving at the right metrics. While an Electronic...
First, let me apologise for the shamefully sensationalised headline, but I just couldn't resist. I'm often nagged by my colleagues to make my headlines more attention-grabbing, and while this one may be a little tongue-in-cheek (I am generally pretty dismissive of over-hyped headlines like this)...
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Recognition technology has become the ‘ soup de jour’ for companies, organizations and government agencies around the globe who want to automatically process information from forms, checks, mail and other important business documents with greater speed and accuracy. The...
When you say the phrase "social analytics", for many people it can conjure up images of endless pages of Twitter messages sorted into columns accompanied by happy, sad or neutral smiley faces, or maybe stories of how badly particular brands have performed in a social media-based confrontation...
One of the most hotly debated issues around deploying social collaboration technologies inside an organisation is the question of whether to allow the creation of personal groups alongside business-focused groups. For many senior execs, this issue represents their greatest fear from allowing...
I've blogged before about the need to take a structured, organised approach to driving adoption of social collaboration technologies and practices, rather than relying on a viral adoption strategy (see If you build it, will they really come? ). In this post, I want to highlight one of the most...
One of the statements that stands out from my early years as a technical project manager working at Pacific Bell (Pacific Telesis Shared Services, to be exact) came from one of the business intelligence (BI) vendors who was onsite to provide training for a new and very complex toolset for the...
As we enter a phase where social collaboration is beginning to mature as a concept, and is being increasingly accepted by businesses as a way to help make positive changes to the way they work and the culture they aspire to develop, one of the most fascinating trends in this area is the growth...
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The cloud is here to stay, and how we implement technology is quickly evolving to adapt to this new model. Software delivery in the cloud is a no-brainer -- following this model, you build for the web, thereby simplifying both consumption and integration. When I first began writing...
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