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Supercharge your internal support with social collaboration

The benefits of providing self-service, community-oriented support to customers and partners in an externally-facing context are broadly recognised - helping to improve the level and speed of service that people have access to, while reducing calls to the helpdesk and lowering organisational...


Blog Entry
So many collaboration tools, so little time

What collaboration technology is used within your organisation? It's highly unlikely that you will be able to answer this question with just one word. "Collaboration" means so many different things to different people, and as a result most of us use several - or even many -...


Blog Entry
2 ways better collaboration helps improve employee engagement

One of the greatest benefits of improving collaboration within your organisation is the positive impact on employee engagement, but the hype and overuse of both these terms - "collaboration" and "employee engagement" - means that it's not always obvious quite what this means in practical...


Blog Entry
Social Is at the Center of Productivity

At the 2014 Microsoft Worldwide Partner Conference, CEO Nadella shared a new vision for the company with a focus on platforms and productivity. For those of us within the SharePoint community, this change of focus was already well underway. With the release of SharePoint 2013, it was announced...

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Blog Entry
Let's get together! Why integration is the key in social collaboration

Earlier this week, I published a blog outlining my top 5 social collaboration vendor trends for 2016 , with number #4 focused on the continued investment by collaboration vendors in providing integration with other technologies, in three particular areas: It's an area of...


Blog Entry
Think "initiative" not "project" for collaboration success

It's widely recognised now that successfully improving collaboration within an organisation doesn't happen by itself ; while social collaboration technologies might share some common characteristics with public social networking services like Facebook and Twitter, you simply aren't going...


Blog Entry
Why small businesses are investing in social collaboration

The "Enterprise Social Network". It sounds like a big company solution, doesn't it? A way to connect your many thousands of employees spread across the globe, a way to highlight duplication of effort, and enable more streamlined communications, particularly closing the gap between leaders...


Blog Entry
The importance of community management

A major area of debate and concern for organisations considering how to establish, grow and manage an online community is the importance of the community manager, and what exactly the role entails. As a general rule, every online community should be allocated a facilitator or community...


Blog Entry
More than just words: why social collaboration needs executives to lead by example

Senior executive buy-in and commitment is often cited as a vital element in the success of a social collaboration initiative, but I've found that the reasons behind this aren't always comprehensively understood, meaning that often it doesn't quite go far enough to be worthwhile. Of course,...


Blog Entry
Two reasons why HR needs to invest in social collaboration

With its benefits including more effective and streamlined communications throughout the organisation and better connecting staff, it's perhaps not surprising that in many organisations a social collaboration initiative begins in the internal communications department; often it's in...