Today, AIIM hosted a tweet chat, tag #ECMJam, to discuss Content Management. Last time we focused on the Relevancy of ECM, but today we focused on the intersection of ECM and Social Media
We’ve all heard that content is exploding. One big contributor is user-generated content associated with various “social” interactions – wikis, blogs, Tweets, notifications, votes, profiles, etc. How can we apply records management principles to these types of content?
Specifically, bad habits when it comes to managing information, content, documents, knowledge, data -- pick your favorite word that describes what we do in this industry
So, companies can post the same ol’ on social networks and it will just sit there and do nothing or they can do really cool things on social networks. In order to get content across a firewall to a social network someone needs to post it
Social content refers to all the posts, blogs, discussions, etc., that are contributed by a firm’s licensed representatives
Records management issues around the content created in social applications are getting a lot of attention these days. My previous post dealt with the retention of social content – content that, as I noted before, eventually becomes part of an organization’s electronically stored information (ESI). This time around, we take a look at three different approaches to the e-discovery of social content. Again, the intent is to address the needs of organizations in highly regulated industries, i.e. those that need to comply with FINRA or with the SEC guidelines
The problem is that email limits the value of this content and the collaborative conversation surrounding it. That's where social works best -- community and content together. Those who use social in context to their content will thrive. My observation is that there is often a direct connection between content inclusion (whether uploading documents or rich media, or linking to some other source, such as a SharePoint library or a URL to a website or whitepaper) and sustained social growth. Conversely, look at dying social collaboration initiatives, and you'll find very little content being shared, discussed, and created. The current slate of social / engagement tools are not a replacement for the more structured, content management-centric platforms we've deployed, but an enhancement to them
I just returned from the #e2conf ( www.e2conf.com ) event in Boston, which focused on the rapid expansion of social collaboration platforms, and was not surprised by many of the concerns among the participants about impacts to existing platforms and architectures -- and what to do with the growing fragmentation of their content. Enterprise Content Management (ECM) as a category has been so much about the organization of content across the many data silos, but ECM has become yet another data silo, as identified by AIIM CEO John Mancini in his most recent CMSWire article Digital Chatter, Information Overload, and How to Get it Under Control . I'm always loathe to use the phrases "shifting paradigm" or "paradigm changer," but that's exactly what social collaboration is doing to the broader knowledge management space. If you look back even 18 to 24 months in the past, the focus was to classify every artifact within our enterprise platform using detailed metadata, structured taxonomies and content types, and expansive architectures and topologies that would allow us more powerful and flexible search options -- all in an effort to identify content and expertise hidden within our rapidly growing content stores
3 Comments - Our content strategy isn't as complicated at the moment but we still have issues with authorship
New forms of micro or componentized content are being used inside enterprise
The intersection of social business and ECM - what IBM would call social content management. We've seen the emergence of social capabilities and technologies that have rapidly infiltrated the business environment. What we'll address in our session is how our end-to-end social content management solution can better serve our customers by providing greater insight as well as traditional content management and governance capabilities
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