Billy Cripe presented Moving Beyond Analytics: Putting Insights into Action. The recent innovation explosion in text analytics, information management and big data have produced unparalleled information gathering and insight mining capabilities
Stackโ [Social, Mobile, Analytics/Big Data, and the Cloud] will shape the next competitive cycle
Stackโ [Social, Mobile, Analytics/Big Data, and the Cloud] will shape the next competitive cycle...#social #mobile #AIIM14 #Content Analytics #ECM #Collaboration #BigData #cloud
Organizations should store as much as possible since they don't know the future value of data, and then use analytics and social technologies to "filter" information when people need it. Office workers will not be able to process 50x more emails per day โ they will use social filters and analytics to learn from big data โ similar to what many people already do on Twitter with hashtags and sentiment analysis. Corporate governance, risk, and compliance issues are still very important, but traditional records management systems and manual governance frameworks will be replaced by analytics to automate disposition management and compliance
This is made possible through a powerful synergy between social analytics and business intelligence - identifying experts based on their activity history related to content contribution activities
Meghan provides an excellent outline of where social should be measured: First-touch analytics -- track that first interaction with the customer Multi-channel analytics -- track ongoing interactions, campaigns, downloads, and so forth Audit of social content -- data on the overall success of social content, including downloads, hits, re-tweets, etc
Big Data and Social Analytics - The volume of healthcare data has been exploding, especially with the increasing deployment of electronic medical record systems in both ambulatory and in-patient settings
Innate Governance - post-process completion the materials can be archived or destroyed, as noted in a retention policy that accompanies the process. Auditing and Analytics - BPM platforms generally already contains this ability, but loose track of ad-hoc collaboration that occurs outside of their walls. This renders the BPM analytics and auditing capabilities incomplete, Social BPM makes it possible to obtain a complete picture of activities
Content Management systems, along with analytics, can help with the volume...CMIS), be more widely accessible, and needs new tools like analytics in order to sift through the massive volumes
This in turn will help them drive better decision making by gaining insight through the availability of analytics on top of the social content management user experience
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