Last week Document Strategy published my article, ECM or Content Services? What Is the Big Deal? It looks at why many practitioners, including myself, are not accepting Gartner’s opinion to change the term Enterprise Content Management (ECM) to Content Services. Many of us have been...
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When it comes to storing documents in the modern world, all signs seem to point to โdigital.โ This point was recently underscored as a headline-making fire at a well-known document storage warehouse sent the message loud and clear: storing paper documents creates unnecessary risks, where...
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Financial services companies are often rife with ad hoc workflows established to solve a particular task that is ultimately performed inconsistently. To ensure organizational efficiency, it is imperative to define and establish workflows with consistency within the financial services industry....
These are facts and they are little shocking: · 45% of the content people need to do their jobs is pulled out of your systems of record and worked on independently – outside your security controls. · 37% of U.S. IT workers are using technology they...
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One growing area of customer communications management (CCM) is the functionality to provide alerts and notifications: the ability for an organization to provide timely or urgent messages to its customers and agents. It’s CCM functionality that’s particularly critical for...
Go ahead, fill in the missing parts for your reason for moving to (something)-as-a-service or for moving (noun) to the Cloud. This past weekend, I would have used “ printing is too frustrating !” I take a lot of pictures, and I have about a dozen framed and on display in my office. I...
I just got back from visiting with a couple large EMC customers, and one topic we discussed was the concept of building a shared services model to support their use of document capture. Each customer was at a different stage – one had several capture projects in production that involved...
Background on One of Many Similar Situations I Have Come Across in the Past 24 Months As a disclaimer to this article, I do own a SharePoint consulting firm, EPC Group.net, and am writing this based on my opinion and those of CIOs and IT Directors that I have interacted with over the past...
How do you spell I.P.? IP is a system problem if you're steeped in process. There are all kinds of hard stops and high boundaries for containing what the organization knows in order to perpetuate its revenue streams. Some say it's over-architected and constraining. Others...
""What a seamless integration with SharePoint..." "It's really, really fast (duh)..." "See those Refiners on the left? That tells you who edited what file format and when -- coooolness." These are some of the superlatives...
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