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2 ways better collaboration helps improve employee engagement

One of the greatest benefits of improving collaboration within your organisation is the positive impact on employee engagement, but the hype and overuse of both these terms - "collaboration" and "employee engagement" - means that it's not always obvious quite what this means in practical...


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The Value of Adaptive Case Management in the Experience Economy

This blog post, written by ReadSoft CMO Andrew Pery, was originally published in August 2014, here on the ReadSoft blog. We are in the midst of a fundamental transformation. The ways that businesses compete for customer wallet share are changing. Joe Pine and Jim Gilmore coined the...

Mike Steere's profile image

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Improving Engagement Through Mobility

At the December Executive Leadership Council (ELC) gathering in Fort Lauderdale, Florida last month, we tackled the subject of mobility, and its growing importance in a world that is trending #BYOD, #ConsumerizationOfIT, and #AppModel (hashtags added for dramatic effect). Mobile...

Christian Buckley's profile image

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Don't Screw Up Your Gamification Strategy

"In the past, the only things that companies were really measuring were transactional purchase data. And they were only measuring it from the consumers. But now you have all this other data. Every time somebody shares a link, posts a Facebook status update, buys a video, all that kind of...

Christian Buckley's profile image


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The Good News is that We Can Probably Solve the RM Problems of 1998

Here are what we might call 2013 and 2018 information governance problems: We have 50, or 100, or 1,000 terabytes of documents all over the place in our various systems. How do we sort through it and responsibly retain or dispose appropriately within our budget constraints? ...

Richard Medina's profile image

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How to Integrate Your Systems of Engagement into Your Systems of Record

This post may help if you’re thinking about what kinds of ECM or Social Collaboration applications should be in your roadmap and how you should prioritize them. Integrating Your SOEs into Your Solid SORs Let’s start with a popular distinction, Systems of Record and ...

Richard Medina's profile image

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Occupy IT: John Mancini Peers Behind the Fire Curtain

John Mancini is the CEO of AIIM. But I've come to regard him as a one man reality check -- someone who deals in the day-to-day operational slog of a trade group with the big picture capacity to: (1) connect dots and, (2) repackage them into a closing argument. His proposition? Surrender a...

Marc Solomon's profile image

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Better Customer Experience Starts with Scrapping the Paper

Digital marketers and customer experience advocates may, on occasion, forget the basics. The Web Engagement / Customer Engagement / Customer Experience advocates championing WEM, CEM or CXM as the next buzzword may be at risk of entering an echo chamber. While the pundits and marketers...

Cheryl McKinnon's profile image

Blog Entry
Come Together

Like Adam said to Eve; “Stand back, I’m not sure how big this thing’s gonna get.” Over the last few weeks I’ve been thinking/ranting/blogging/tweeting about unstructured content, social business, systems of record (SOR), Systems of Engagement (SOE), mobile...

Chris Walker's profile image