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Increase Your Organization’s Productivity through Customer Relationship Management

Previous posts: SharePoint Productivity: Apps Aren’t Just for Smart Phones ) Many businesses today are implementing Customer Relationship Management (CRM) platforms worldwide to help standardize and track sales progress and productivity

Matthew Bretzius's profile image

Blog Entry
E2.0 + CRM = SCRM

In the first two posts, I looked at advanced (or adaptive) case management (ACM) and enterprise content management (ECM). Today I’m going to turn to a domain that’s already well on its way to being E2.0: customer relationship management (CRM). Social CRM Unlike ACM and ECM, there’s already a thriving sub-discipline devoted to what happens when you apply E2.0 to SCM: social customer relationship management (SCRM)

Joe Shepley's profile image

Blog Entry
Give it Away - The Value is in the Knowledge

I’ll stick to Enterprise Content Management software, but the principles are applicable to any enterprise grade platforms or suites (we can debate what “enterprise” means until the cows come home to roost, but not here or now)

Chris Walker's profile image

Blog Entry
How to do Alerts and Notifications

The Framework for Alerts and Notifications The alerts and notifications framework has eight elements: Event Management , Profiles and Preferences , Rules Management , Process and Policy Management , Delivery Management , Message/Template Management , Archive , and Compliance Administration

Richard Medina's profile image

Blog Entry
Managing Profiles and Preferences: Customer-centric Content

One area our peers in the information management industry often overlook is profile and preference content. Essentially, profiles and preferences are the amalgamation of user-supplied and system-generated data that is used in the management of electronic communications between a supplier and its customers

James Watson's profile image

Blog Entry
Big Data or Big Mistake

On the other hand, I bought a password management app for my iPad last year from a company that (apparently) was working the mobile app market only

Daniel Antion's profile image