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The importance of community management

A major area of debate and concern for organisationsconsidering how to establish, grow and manage an online community is theimportance of the community manager, and what exactly the role entails. As ageneral rule, every online community should be allocated a facilitator orcommunity manager;...


Blog Entry
How do you spell IP?

How do you spell I.P.? IP is a system problem if you're steeped in process. There are all kinds of hard stops and high boundaries for containing what the organization knows in order to perpetuate its revenue streams. Some say it's over-architected and constraining. Others say it's...

Marc Solomon's profile image

Blog Entry
Knowledge Transference through Document Sets

KM people and organizational gurus romanticize that most hallowed of all transactions between two human brains -- the knowledge transfer. In my knowledge neighborhood that's an act of sincerest desperation: Who's been down the road I'm on? And do you know any cutovers, backways or...

Marc Solomon's profile image

Blog Entry
Let Strongest Need Drive Development of Social Business Communities

Consider this: who should drive the formation of social business communities within your company? Who should be responsible for promoting communities and nurturing them and cultivating the connections that can form within them? I believe that the group that has the most significant vested...

Ethan Yarbrough's profile image

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Oxymorons R Us -- The Coming of Social Email

Social Email -- Did I hear that right? How about nonverbal communication? Graphics-based texting anyone? The IPhone -- personal edition? Didn't think so. If this was purely a functional play we would insist on retaining the reason video streams can go down. Entire control towers...

Marc Solomon's profile image

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Enterprise 2.0 is a journey, not a big jump

Yesterday evening, Oscar Berg wrote a great post about socializing business processes , giving four reasons why organizations should care about that. I've been working on a similar post for a few days so, as Oscar already said a lot, I'll just add one more reason : Because employees ...

Bertrand Duperrin's profile image

Blog Entry
One enterprise 2.0 but many different levers

One the first questions that is raised in any enterprise 2.0 project is to know who to rely on to spread the change across the organization. The fact is there is not one but many kind of people to rely on and, most of all, each of them have a specific role that needs a specific enablement. There...

Bertrand Duperrin's profile image

Blog Entry
Welcome the the DIY Generation

The concept of Do-It-Yourself (DIY) is not a new one in fact it has been around for many years. I can remember as a teenager working on my cars – of course that was my interpretation of what I drove – I would go to the local You-Fix-It garage to use their lifts and tools. In business...

Bob Larrivee's profile image

Blog Entry
Failure is not an option: Making Change Happen

Napoleon Hill in his classic work, Think and Grow Rich, tells us we should burn all our ships. “Every person who wins in any undertaking must be willing to burn his ships and cut all sources of retreat... to be sure of maintaining that state of mind knows as a burning desire to win ,...

Mary Lou Tierney's profile image