Case management, for many I have spoken with, has always seemed to be one of those elusive areas of business where opportunity exists for improvement...Integration is essential to intelligent case management in order to break down the silos
However, outside these very pertinent arguments, I strongly believe the size of a process is all about management capacity. A “process” must be measureable and manageable
One specific example is the emergence of Adaptive Case Management (also referred to as Dynamic Case Management or Smart Process Applications)
Despite content management functionality improvements in the 2010 version of SharePoint, the latest AIIM survey shows that third-party add-ons and integrations are still very popular with users
Process This time, it’s the process that’s wrong and we need to change our processes so that people can do their jobs better and management can make the right decisions
He has over 25 years experience in enterprise content management, capture, process automation and pervasive compliance
Learn how P&G transformed their R&D organization from paper to digital and the methods of engagement needed from all employees across multi-disciplinary teams including; IT, Records Management, the R&D users, and of course senior management. Hear how records management, case management and technology found harmony. Jane has over 25 years experience in the field of Records and Information Management. She is the Corporate Records Manager for Procter & Gamble, a major consumer products company, head quartered in Cincinnati, Ohio, with offices in over 80 countries
I plan to look at a wide range of enterprise domains, but wanted to start with a hot topic: advanced (or adaptive) case management (ACM). Hurry up and wait I’ll admit that, although I have good experience with BPM, I’m an ACM newbie
We all have information management issues and in many cases, we are all dealing with the same issues
Many of my good friends in the legal profession tell me that they consider the technology being used for information and records management is a tool to help establish and maintain a level of compliance and is not a total solution
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