As I travel around the world meeting new people, discussing ECM, BPM and other related topics, it is interesting to watch reactions. Many people feel their organizations are struggling with problems only they have seen, and while this is true in the sense they have unique situations, the fundamental aspects of their problems are no different than any other organization regardless of where they are located. We all have information management issues and in many cases, we are all dealing with the same issues.
Email, rapidly expanding digital landfills and lack of proper governance and structure are all issues most organizations are struggling to correct. It is also a common problem that terminology or language created a set of challenges unto itself. What we call things and how we define them will and does vary widely based on language, geography, culture and industry. Were there an international set of terms that on a global scale we all accepted and embraced, some of this issue might be lessened. I am at times directed to Dublin Core as an industry standard of metadata and terms yet few organizations actually know it exists let alone if it would be appropriate for their requirements.
In my view, we are moving in the right directions on a global scale. People and companies are recognizing that action must be taken and they seek ways to learn the newest best practices and techniques that will serve as the tools they need to move forward. Technology by itself is not the solution to all things, there is still a need for structure and consistency in order to manage and find information. We can use search to sort through a body of information and present us with a set of results but the real question is did you find what you were looking for? Leverage technology and maximize its benefits by combining technology with a solid structure for organizing your information
What say you? Do you have a story to tell? What are your thoughts on this topic? What is on your mind? Do you have a topic of interest you would like discussed in this forum? Let me know.
Bob Larrivee, Director and Industry Advisor – AIIM
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