” Some others have created corporate pages on Social websites like Facebook and Twitter to connect with the existing customers and the outside world in a more personal way and build a community like experience. ASB Bank is a good example for this
What we'll address in our session is how our end-to-end social content management solution can better serve our customers by providing greater insight as well as traditional content management and governance capabilities. This allows us to embed social into ECM broadly as well as into industry-specific examples like case management. Do you have any examples of implementations or case studies? Yes we do - at least two of them, including a major industrial transportation company, around social content management and offerings that they are leveraging and using as part of their business
Csikzentmihalyi makes the point that, “like all adventures worth having, (optimal experience) will not be an easy one
Some of the key observations from my experiences with customers, partners and consumers: CIO (IT) and CMO (Marketing) organizations are conceptualizing the needs (not necessarily the solution) together
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” Napoleon Hill Change management requires strong commitment. In early 2009, The M ITRE Corporation introduced a Web 2.0 innovation management platform as the host-environment for our annual internal Research Program proposal competition
UAMS was one of the leadingcustomers in 1999 to test and implement the Web Access Portal to our Content Management Software (EMC Documentum ApplicationXtender which we purchased and implemented in 1997)
We compared those to our experiences, both within AIIM and from previous projects we'd worked on
In my case I worked for a software company in the industry, and around 2002 we decided to become a records management software company. I had some experience with government, both as an employee and with our customers, and was the logical person to work on it
McKinsey calls these networked enterprises and suggests that "fully networked enterprises are not only more likely to be market leaders or to be gaining market share but also use management practices that lead to margins higher than those of companies using the Web in more limited ways."
At the O’Reilly Web 2.0 conference in October 2004, Dale Dougherty and Craig Cline made Web 2.0 the guiding principle of the industry, quite independently of WCM Web Content Management. Previously there had just been the Web - the term Web 1.0 did not exist until Tim O’Reilly reverse-coined it in 2005
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