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Two reasons why HR needs to invest in social collaboration

With its benefitsincluding more effective and streamlined communications throughout theorganisation and better connecting staff, it's perhaps not surprising that inmany organisations a social collaboration initiative begins in the internalcommunications department; often it's in conjunction with...


Blog Entry
How to choose the right metrics for proving ROI of electronic records management

In a three-part post we will take a look at the vital role of metrics in monitoring the performance of your RM program and demonstrating the ROI of your electronic records management system. It has always been a challenge for records and information management (RIM) professionals to...

Ross Nepean's profile image

Blog Entry
Siri meets Component Authoring โ€“ A Productivity Marriage Made in Heaven

In this #AIIM14 preview, Seth Earley provides a glimpse into the how to really get search working for you. After all, you don’t want your folks wasting time simply looking for the information they need. Seth Earley Chief Executive Officer, Earley & Associates, is a well-known expert...

Bryant Duhon's profile image

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15 Articles on the Controversies of Capture

I spoke at the Controversies of Capture event at IBM Information On Demand . Here are a number of articles that go into much greater detail about the topics and controversies we discussed. Capture and Imaging Enterprise Document Capture Initiatives, the Right Way 10 Ways to...

Richard Medina's profile image

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Develop the Business Case for Improving Your Forms Processes in 4 Steps

1.1www This post outlines how to develop a business case for your forms initiatives. Here are the basic steps I’d suggest, and we’ll use a financial services firm as an example. 1. First, clarify your scope. I’d suggest using something like this template to start...

Richard Medina's profile image

Blog Entry
#infochat: The Value of Information

#infochat returns after an over-long hiatus on September 26 at 1 PM EDT. We’ve all seen the equation of content to the lifeblood of business – and I think that’s a true statement. Information can give you competitive advantage. Information is an asset. Intuitively, these...

Bryant Duhon's profile image

Blog Entry
What people are looking for in a CMS/WCM solution today - Changing world of WCM/ CMS solutions!

I am seeing a change in the way CMS solutions are being conceptualized and are being implemented. Some of the key observations from my experiences with customers, partners and consumers: CIO (IT) and CMO (Marketing) organizations are conceptualizing the needs (not necessarily the solution)...

Madan Mewari's profile image

Blog Entry
Can you measure your collaboration success?

One of the most commonly cited issues with collaboration initiatives (and of course with the knowledge management initiatives which preceded them) is the difficulty that organisations have with demonstrating the value they have gained from their investment in a way that satisfies their numbers...

Angela Ashenden's profile image

Blog Entry
Identifying Meaningful metrics for ECM success

One of the hottest topics of debate around the C3 Associates offices is about what constitutes a meaningful measure of ECM success (it's these kinds of conversations that make us all very popular at cocktail parties). In general, you know your ECM program is successful when it directly...

Greg Clark's profile image

Blog Entry
ROI and Metrics

All of the discussions lately about the utility vs risks of social media, and a recent posting by Christian Buckley on “Preventing Productivity Leakage” got me thinking a bit about how little we have in the way of metrics to measure the utility of systems or the productivity of...

John Phillips's profile image