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How to choose the right metrics for proving ROI of electronic records management

In a three-part post we will take a look at the vital role of metrics in monitoring the performance of your RM program and demonstrating the ROI of your electronic records management system. It has always been a challenge for records and information management (RIM) professionals to demonstrate the value of their work to an organization

Ross Nepean's profile image

Blog Entry
PG&E Pays the Penalty for Poor Record Keeping - Again

was told by a record-keeping manager nearly two decades ago that the company was losing track of documentation for its gas-transmission system and was courting public embarrassment, newly released internal memos show

Richard Porter-Roth's profile image

Blog Entry
#infochat: The Value of Information

We’ve all seen the equation of content to the lifeblood of business – and I think that’s a true statement

Bryant Duhon's profile image

Blog Entry
15 Articles on the Controversies of Capture

I spoke at the Controversies of Capture event at IBM Information On Demand . Here are a number of articles that go into much greater detail about the topics and controversies we discussed. Capture and Imaging Enterprise Document Capture Initiatives, the Right Way 10 Ways to Improve Capture OCR and Indexing Good and Bad Capture Applications How to Assess Your Capture Operation Capture ROI Calculator and White Paper Digitization and Paperless Process – with Sample Calculator Mobile Capture How to Do Mobile Capture without Making the Mistakes We Learned to Avoid 10 Years Ago Capture and Imaging Applications 3 Approaches to Improving AP Processes with ECM Adding ECM to Accounts Payable Processes: An Introduction Transforming the Mortgage Loan Capture Process: Digitization and Automation (article) Transforming the Mortgage Loan Capture Process: Digitization and Automation (presentation) 14 Best ECM Practices in Financial Services When Should You Do Imaging for Records Management?

Richard Medina's profile image

Blog Entry
Sensei of E2.0 - Quantifiable Benefits of Evangelism

The basic functions of E2.0 can continue to move along, but the most powerful "ah ha!...Generally it is not hard to grasp the basics - getting you 50% of the way there

John Brunswick's profile image

Blog Entry
SharePoint 2010 - A Learning Management System (LMS) for Government\DoD, Private Sector\Fortune 1000, and Educational Institutions | (SP vs. Blackboard)

Your organization more than likely already owns SharePoint licenses and may be using it for collaboration, the Intranet, an Enterprise Content Management (ECM) \ Enterprise Records Management (ERM) solution, or to meet a variety of other business requirements. One area where SharePoint is being extremely underutilized by a majority of organizations is as a Learning Management System (LMS) or Enterprise training solution

Errin O'Connor's profile image

Blog Entry
Microfilm Must Die!

Let’s ignore the costs of taking a picture of a piece of paper or taking a digital image and printing to film (an absurd concept in these modern times)

Dan Elam's profile image

Blog Entry
Talking Governance, Risk, ECM, and Productivity

A conversation between expert bloggers Chris Riley (to the left) and Dan O'Leary (right) about systems of engagement, systems of record, ECM, and how much is too much to worry about risk, compliance, and government

Bryant Duhon's profile image

Blog Entry
A Vendor & Resource Management Solution

The process of hiring contractors and consultants is often times a painful one...In the absence of an expensive "vendor management" system, the end to end process can seem like a chaotic dance of emails, paper, and documents

Rich Blank's profile image