Decisions that upend the comfortable rhythm people of an organization have become accustomed to, no matter how great, are usually met with a certain degree of resistance. Acceptance can be a key problem, especially when big decisions are made without the knowledge and consensus of the majority...
The understanding of BPM and process management has not stood still over the last five years. The current business environment is categorized by fundamental shifts in business models, increased internalization, increased market transparency, a need to support mobile, social and cloud...
At the AIIM Executive Leadership Council (ELC) meeting in Fort Lauderdale, Florida this week, event facilitator and technology futurist Thornton May framed the discussion on securely mobilizing the enterprise by asking a broader question: "How do we create value with information?" ...
"Companies in all industries are building online businesses, enabling new customer experiences, experimenting with "big data," and seeking advantage in a digitally enabled business environment. They have tried reengineering their practices; they have set up new technological platforms for...
Many students are often open to discussing their perspectives on the training, educational experiences and value they received as a result of attending an AIIM Training program. I recently had the opportunity and pleasure to discuss these with Subba Marellapudi of KPMG and will now share our...
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Some of you may recollect that In 2009, I conducted a survey into the use (or non use!) of mapping and modelling tools, for process improvement. At the time the survey was said to have been the most comprehensive of its kind to have been undertaken. Now I need your help. Much has...
A funny thing happened on the way to process improvement: what began as an exercise in efficiency enhancement turned into a game theory application! It's a long time since I began equating change management to parenting , and boiled the challenge down to “getting people to do...
Demand for process automation is rapidly increasing as organizations struggling to compete in a stressed economy work to survive and hopefully grow. The concept of process automation is a sound direction to take and will provide beneficial results ranging from cost reduction to increased...
There are a mountain of applications that can automate, store and catalog almost anything that are available over the web with a simple signup. As technologists we are hard pressed not to use them, as they provide immediate value and give us the ability to quickly work with our information from...
Is Enterprise 2.0 an evolution of business or a revolution? If I had to be pinned down to an answer, I’d say “evolution”. Or to be more accurate: it's a revolutionary idea that I think will emerge gradually, in an incremental, evolutionary fashion. Take the...
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