Demand for process automation is rapidly increasing as organizations struggling to compete in a stressed economy work to survive and hopefully grow. The concept of process automation is a sound direction to take and will provide beneficial results ranging from cost reduction to increased efficiency for the organization as a whole yet at the same time, potentially create a sense of angst in the employee base. This angst of course is the sense that process automation will eliminate jobs, which is not always the case and should be communicated.
In my view, successful process automation requires a team effort beginning with the end user and an understanding of how the process works now. This would mean that the team map and document the process in question and validate the current state. Once this is complete, analysis and process improvement would follow, making changes where possible to improve upon what is in place to eliminate bottlenecks and other process inhibitors. Ideally, you would then design the process but in reality, most would now apply their automation solution, hopefully with a post implementation analysis to assess how well it is working and seeks ways to further improve and enhance what was done. In this way, by involving the user community, establishing communication about the project and instilling this is an ongoing practice, paranoia while perhaps not fully eliminated, will likely be lessened.
If you are ready to move forward and are finding yourself stuck or unfocused and are not sure where to begin or what to do next, seek professional assistance and/or training to get you started.
What say you? Do you have a story to tell? What are your thoughts on this topic? Do you have a topic of interest you would like discussed in this forum? Let me know.
Bob Larrivee, Director and Industry Advisor – AIIM
Email me: firstname.lastname@example.org
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I will be teaching the AIIM BPM Master class in San Francisco September 27 and will be at the following events:
DMS Expo in Stuttgart, Germany September 20 – 22, 2011
ARMA’11 in Washington, DC – October 17-19, 2011#process #BPM #automation #Improvement #SharePoint #ECM