That is, the IT department focuses too much on “technology”. Usually at the expense of what the customer - in most cases the business users - really need. Sure, the IT department is necessary to install and maintain the technical infrastructure that is necessary to allow a business to run, but then it must not forget that it is there to serve two masters – one is the executive layer who make the decisions regarding the purchasing of the necessary infrastructure (and pay the salary of those working in the IT department), and the other, which is the user of the technology
In fact, they say, “business unit stakeholders often recognize the value of new technology before IT departments can harness it.” Some people believe that this shift, this consumerization of IT, is “ killing ” IT departments—stealing their power by turning them into order takers who are scrambling to manage the haphazard IT initiatives sprouting up around the enterprise rather than focus on strategic plans
The migration of business forms from paper to electronic media is an established fact – as is the often considerable friction this causes between the corporate forms and IT departments. Because each side tends to view itself as being in charge of the important tasks forms perform (i.e., data collection and presentment), neither especially appreciates the other's insistence upon control
How are organizations supposed to cope with that? Department of “No”? My colleague Kimberly Samuelson has pointed out that, historically, IT departments have been viewed as the department of “no
Unfortunately, IT departments at large companies and government agencies are too often doing the equivalent of developing Android apps at work and using the iPhone at home
I didn’t give this any thought, but then, one day, after I had been working with a different department, doing requirements gathering, and helping “them” solve their issues, I overheard someone say “Mark is our favourite IT person&rdquo
Post doesn't suffer the perennial fate of IT departments that confuse technology as a destination instead of a process
Best Practices to Prevent Document Leaks For companies to protect themselves, they must establish a framework whereby business users can perform their jobs without worrisome distraction. IT departments can do this by developing a document compliance management strategy that addresses security policies to systematically protect information shared with external parties
ECM ROI is determined by how well this triad communicates, understands, and supports the needs and requirements of peer departments. A RIM / IT divide is self-imposed
However, as more of these composite applications are created, bringing together different systems, departments and ways of getting work done, the need to clearly define process is becoming more important than ever
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