The Facts and Friction of Forms vs. IT

By Steve Weissman posted 10-20-2010 11:48


The migration of business forms from paper to electronic media is an established fact – as is the often considerable friction this causes between the corporate forms and IT departments. Because each side tends to view itself as being in charge of the important tasks forms perform (i.e., data collection and presentment), neither especially appreciates the other's insistence upon control.

The crux of the matter is that what one set of professionals sees as a “form” is viewed by the other as an “application.” All parties agree that the underlying functionality is absolutely business-critical, but organizational politics and concerns about job security are such that relatively few seem invested in taking the next logical step: sitting down to figure out how the two groups can work better together.

I recently sat down with AIIM Director Bob Larrivee to explore this issue further, basing our conversation on an exclusive interview I had just conducted with Stacey Sell, the Executive Director of the Business Forms Management Association – a role that may position her as the most qualified person on the planet to weigh in on the subject.

Click here to hear the audio of our talk, which includes a number of Stacey’s comments plus Bob's insights and my deft facilitation. :-) It runs just shy of 10 minutes and includes discussion of everything from the form's fundamental purpose to SharePoint's potential use as a departmental bridge.

#ScanningandCapture #SharePoint #e-forms #forms #IT