Search

1 to 9 of 9
Sort by

Blog Entry
Social Should Be Able To Demonstrate Business Value

In the never-ending search for improving customer adoption and engagement -- which social promises, and I do believe can deliver -- the difficulty for most (if not all) organizations is demonstrating business value amidst all of the marketing and promises of the OEMs and vendors. For social ...

Christian Buckley's profile image

Blog Entry
10 Observations on Changes Due to Social Collaboration

With Microsoft and Salesforce announcing a partnership that will align the former's collaboration and communication platform powerhouse, Office365, with the latter's leading customer relationship management (CRM) platform, one thing is clear: collaboration continues to be a primary focus...

Christian Buckley's profile image

Blog Entry
Social Activity As a Productivity-Driver

For many organizations, the link between social and a strong metadata and taxonomy strategy is unclear. Unfortunately, this lack of clarity is fairly widespread across most organizations using content management and collaboration platforms, such as SharePoint. Business stakeholders need to...

Christian Buckley's profile image

Blog Entry
Enabling "Emergent" Innovation through Collaboration

One of the most difficult aspects of evangelizing collaboration tools and platforms is the slippery slope of defining business value. No single model for business value will satisfy every organization. In my more-than-two-decades of experience in the information technology landscape, I've...

Christian Buckley's profile image

Blog Entry
Staying Ahead of the Content Fragmentation

I just returned from the #e2conf ( www.e2conf.com ) event in Boston, which focused on the rapid expansion of social collaboration platforms, and was not surprised by many of the concerns among the participants about impacts to existing platforms and architectures -- and what to do with the...

Christian Buckley's profile image

Blog Entry
Breaking through the Coasean Floor

In James Q. Wilson's 1989 book Bureaucracy , Wilson repeatedly mentions Ronald Coase and his 1937 paper 'The Nature of the Firm' regarding the value of the hierarchical organization, in which Coase identified that while workers could contract with each other in a market ...

Christian Buckley's profile image

Blog Entry
Our Need for the New

I'm sitting in the New Zealand Air lounge in Auckland on my way back to the States after a couple weeks on the road presenting at the Australian and New Zealand SharePoint Conferences, thinking about a recurring theme from both conferences: is it necessary to upgrade to the latest version? ...

Christian Buckley's profile image

Blog Entry
Making Social More Visible

One of the most powerful aspects of any knowledge management or collaboration platform is its ability to surface data that is otherwise hidden, unshared, lost. Sometimes people hoard data. Most of the time it's not intentional -- its institutional. Individuals complete projects, move on to...

Christian Buckley's profile image

Blog Entry
Enterprise 2.0 | ESN: The threat of the 7 deadly sins!

Next time we will talk about the cardinal virtues, but today let us pause for a moment about the seven deadly sins , and especially their ability to "to be harmful to" some 2.0 projects and more globally to the process of deployment and implementation of the Enterprise 2.0 including...

Claude SUPER's profile image