In SharePoint 2010 that point of interception is best traversed by Document Sets. Document Sets aren't that sophisticated or ground-breaking
This should be based on a core set of ECM principles and the vision to drive the development of new organisational behaviours after the project has been implemented
It is also a common problem that terminology or language created a set of challenges unto itself...Were there an international set of terms that on a global scale we all accepted and embraced, some of this issue might be lessened
Are you planning to set up a central scan center or will distributed scan work for you? Perhaps your remote locations will be responsible to capture their information which of course means proper equipment, set up and training
For people who have no ability to freely share files within a company or from a company to people outside of the company, this works well, is very simple to set up and maintain, and is inexpensive (or free)
The service bureau would set up your application(s) including indexing, workflows, records management, and anything that you would normally set up during an in-house implementation
I have met folks who have been through several vendors and technology sets trying to establish a strong ECM environment and failed over and over again because they did not understand the underlying business problem and chose the wring technology set to try and fix it
Make an emergency contact list Having a phone tree or set procedure will allow everyone in the company to be in the know, should an emergency occur...Have a set medium for contacting employees in such an event
There are many well-known packages out there that talk about machine print (OCR), ICR, and even unconstrained handwriting, but offer them in different software packages that require additional set-up, configuration, and cost
Last week I wrote about how our government agencies can streamline their mammoth processes with OCR and, in turn, help the people they were set up to help more quickly and effectively