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Social customer service

automated phone trees. A customer service rep on...a truism that customer service is one of...service. Some of the most well-known case...centers and other customer service channels

Jesse Wilkins's profile image

Blog Entry
Deliver amazing service in 140 characters or less

Here is my personal social media dashboard: What makes this more interesting, is that I monitor this for fun . Yep, you read that right. Around the office, I’m known as a social media junkie. In fact during a recent fire alarm, I was told to “evacuate before tweeting about it...

Daniel O'Leary's profile image

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Next Week โ€“ NOLA

Next week I will be giving a presentation at the AIIM Conference titled “Four Fried Chickens and a Coke.” If you are too young to get the reference, find a way to watch The Blues Brothers and think about the mission. Not the music, the jokes, the slapstick comedy done with cars and...

Daniel Antion's profile image

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Keeping IT Alive

service organization to an unknown entity

Daniel Antion's profile image


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How to do Alerts and Notifications

organizations in financial services and insurance...means services that capture events which...include the Integration Layer, Service Bus...Outbound Services, Delivery Confirmation, and

Richard Medina's profile image



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E2.0 + CRM = SCRM

customer service function. Operations I...products and services. To only use these...development, customer service, sales, account...services found (essentially for free) through

Joe Shepley's profile image

Blog Entry
Launching Your B2B Customer Portal: On Convenience, Buying Center Engagement, ERP Integration and more

-service customer portals. An intuitive...product/service volumes,promotions, delivery...comprehensivecustomer self-service . So, make sure you...access your service team to report problems

Sergei Golubenko's profile image