Back in March I was already telling the ECM industry that they were not alone. I was researching a trend where I thought vendors were emerging that offered out-of-the-box back office content solutions that were being sold directly to business users. I expected to find a few examples in each...
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However, if we hadn’t had a random employee who decided to stop in the office, we would have had a ton of water to clean up. If the leak had been 15’ to the north or south, the water would have been pouring into several four-drawer file cabinets. These are the close calls that help us convince people that at least having a digital back-up of paper records is a good thing – you can be sure that I’ll be reminding people around our office of this story for years to come
– Has the vendor passed SSAE 16 and SOC 2 audits over their whole stack? Is data backed up? Is it redundant? Is there a tested disaster recovery plan in place?
We’re surprised at how many organizations use backup tapes as archives, to ensure that they are living up to their regulatory compliance and legal “duty to preserve” obligations
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