Workflow is one of the primary components of the larger discipline of business process management (BPM). According to AIIM , BPM is "a way of looking at and then controlling the processes that are present in an organization
Properly conceived and implemented, information technology lets us save time, money, and resources on a daily basis by allowing us to automate the more predictable, repeatable, and painful of our fundamental activities. But this can be a double-edged sword, for even as it makes our operational...
A couple of weeks ago, I tweeted that “bad times can be great times to do something innovative,” and in conversations since, I’ve been told in no uncertain terms just how true this is. Pretty much everyone I’ve talked about this with has reinforced the notion, and nearly...
Designing business workflows can be a daunting task. There are usually several ways to create each workflow (like there are several ways to skin a cat!), and sometimes looking at a set of guidelines can help. Here are some best practices when designing business workflows: Enabling Informed...
BPM (Business Process Management) Software is used today in nearly every industry
Dear Santa: How are you? I hope you had a nice vacation since last year and that all your reindeer are doing well. I have tried very hard to be a good information professional and hope I am on your “nice” list for next week. If it isn't too much trouble, I would like...
The Social Security Administration reported last month that it sent 55,000 stimulus checks worth $18 million to people who turned out to be deceased! Surprisingly, 41,000 of those payments were returned – presumably by people other than those to whom the checks were made out. This...
Have you ever spent time with a vendor sales rep to explain your needs and your situation, only to figure out that he or she thinks you’re either a buffoon or a necessary evil? If you are one of the lucky ones, you figure this out before you end up buying that particular solution...
Be sure to investigate AIIM's Business Process Management training program
A funny thing happened on the way to process improvement: what began as an exercise in efficiency enhancement turned into a game theory application! It's a long time since I began equating change management to parenting , and boiled the challenge down to “getting people to do...
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