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Improving Case Management

Case management, for many I have spoken with, has always seemed to be one of those elusive areas of business where opportunity exists for improvement...Integration is essential to intelligent case management in order to break down the silos

Bob Larrivee's profile image

Blog Entry
The Value of Adaptive Case Management in the Experience Economy

One specific example is the emergence of Adaptive Case Management (also referred to as Dynamic Case Management or Smart Process Applications). Adaptive Case Management is designed to facilitate the implementation of fluid and agile processes for engaging with customers

Mike Steere's profile image

Blog Entry
Social ACM

I plan to look at a wide range of enterprise domains, but wanted to start with a hot topic: advanced (or adaptive) case management (ACM)

Joe Shepley's profile image

Blog Entry
Is digital “chicken scratch” part of a material record subject to Freedom of Information Act?

Here is the background: The Danish Ministry of Climate and Energy and the Ministry of Transport were awarded the Digitalization Award 2011 for their implementation of a new case management system called cBrain F2. The solution facilitates the elimination of paper-based work and provides collaboration and records management and at the same time incorporates social media tools (presented as chat, stick-on notes, etc.) in the context of the execution of governmental case management processes

Poul Hebsgaard's profile image

Blog Entry
Is Collaboration the Mother of Change?

As a hands-on active Information Management lead, I am required to apply as and when apt various schools of Information Management thought including DMS, ECM, BPM among others in our regular Request for Change cycle. Serendipity was to force me to be innovative in our change management as...

Sanooj Kutty's profile image



Blog Entry
ECM Evolved: New Era of How Work Gets Done, an AIIM 2014 presentation

Missed AIIM 2014? Or did you just miss out on a session or three you wanted to see? In the coming weeks, we'll be sharing many of the presentations with you. Actionable advice and thought leadership brought to you by some of the smartest people in the information technology industry. Pete...

Bryant Duhon's profile image

Blog Entry
Process Size – It’s all about Management Capacity

Back in February 2011, Peter Schooff of eBizQ.net asked a very important question, “ How big is a process? ” The very insightful comments that answer the question bring forth many interesting perspectives on the size of a process. Ranging from the length of a string to single ...

Sanooj Kutty's profile image

Blog Entry
John Mancini discusses how to navigate some of today's biggest business challenges

Recently we had a chance to talk with John Mancini, President and CEO of AIIM, and hear his candid thoughts on some of the business world's most pressing issues today. Mancini is very direct about the scale and impact of the challenges organizations are facing right now with what he...

Mike Steere's profile image