Case management, for many I have spoken with, has always seemed to be one of those elusive areas of business where opportunity exists for improvement...Integration is essential to intelligent case management in order to break down the silos
One specific example is the emergence of Adaptive Case Management (also referred to as Dynamic Case Management or Smart Process Applications). Adaptive Case Management is designed to facilitate the implementation of fluid and agile processes for engaging with customers
I plan to look at a wide range of enterprise domains, but wanted to start with a hot topic: advanced (or adaptive) case management (ACM)
Here is the background: The Danish Ministry of Climate and Energy and the Ministry of Transport were awarded the Digitalization Award 2011 for their implementation of a new case management system called cBrain F2. The solution facilitates the elimination of paper-based work and provides collaboration and records management and at the same time incorporates social media tools (presented as chat, stick-on notes, etc.) in the context of the execution of governmental case management processes
As a hands-on active Information Management lead, I am required to apply as and when apt various schools of Information Management thought including DMS, ECM, BPM among others in our regular Request for Change cycle. Serendipity was to force me to be innovative in our change management as...
Albeit from a much smaller base, e-discovery, digital signature and case-management add-ons are set for strong growth
Missed AIIM 2014? Or did you just miss out on a session or three you wanted to see? In the coming weeks, we'll be sharing many of the presentations with you. Actionable advice and thought leadership brought to you by some of the smartest people in the information technology industry. Pete...
Back in February 2011, Peter Schooff of eBizQ.net asked a very important question, “ How big is a process? ” The very insightful comments that answer the question bring forth many interesting perspectives on the size of a process. Ranging from the length of a string to single ...
Recently we had a chance to talk with John Mancini, President and CEO of AIIM, and hear his candid thoughts on some of the business world's most pressing issues today. Mancini is very direct about the scale and impact of the challenges organizations are facing right now with what he...
Hear how records management, case management and technology found harmony