Business users are demanding tools that allow them to work with content from anywhere, at anytime and with anyone. Extending on-premise ECM systems to users outside the firewall and on mobile devices, however, is flat out hard and expensive. It’s fraught with technical and business...
The business needs must come first – otherwise the technology you choose, the matter how good is, may not deliver the results you thought it would
Know what your business needs
Ray Wang talks business needs and how ubiquitous, and transformative, mobile tools are and will become
In my view, many organizations fall short because they equate ECRM to technology or the suppliers who deliver these solutions, without understanding the true business needs of the organization and the guidelines under which they must operate
Figure: SIMS - Creating the Right People Leadership – leads by example Collaborative transparently and as part of their role Actively use collaboration tools internally (wiki, social profile) and externally (blog, social networks) Understands the business needs for collaboration solutions and helps fund them Business Opportunities/Need to Collaborate Formal – a meeting with invited participants with a purposeful meeting type: Brainstorming Problem Solving Decision-Making Informal and Social – are undertaken anywhere and anytime with no set purpose but often lead to great insight and solutions; often these happen at/in the: Coffee Station / Water Cooler Kitchen Creative / Game Room Figure: Example of a Creative Room Technology to support the quantity and complexity of the project
Interesting to see how leadership seems like the grease that's needed to ensure a smooth collaborative environment. "...understands the business needs ....and helps fund them"
It is imperative to collect information accurately to benefit the business needs
He spoke about these during his session at SharePoint TechCon : “ Now I Get it … What SharePoint is and Why My Business Needs It ” The session was very interactive and one of the highlights was a video Mark shot the day before asking attendees, speakers and the organizers to describe what SharePoint is to them
An Information survey investigates: The organization’s current content and records situation How well it is aligned with the business needs And logs: What content and records are generated and maintained?
Evolve As enterprises adopt new technologies and grow to meet changing business needs, it is essential that corporate SharePoint governance can adjust with new adoption schemes, additional customized solutions, and changes in IT operation SLAs