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How Does Enterprise Content Management Work as a Shared Service?

For example, rather than having different departments select and support their own enterprise content management (ECM) systems, the IT department purchases, implements and maintains one system that all departments use

Meghann Wooster's profile image

Blog Entry
The Utopian Hysteria of the IT Chargeback Model

Many IT organizations want to find a way to show a return on investment (ROI) for their IT and project management activities, often foraging into some version of a chargeback model without understanding the fieldwork done by other organizations

Christian Buckley's profile image

Blog Entry
Document Imaging, SaaS, and a Service Bureau โ€“ An Excellent Starting Point

The service bureau provides the document management software package, which is typically one of the software packages you would have purchased if you purchased instead of going SaaS. The service bureau would set up your application(s) including indexing, workflows, records management, and anything that you would normally set up during an in-house implementation

Bud Porter-Roth's profile image


Blog Entry
The Golden Age of Cloud Services

We are in the midst of a transition within the content management and collaboration space, and the rate of change is only accelerating. There are so many moving parts, so many big bets being made -- from cloud-based software distribution, identity management and storage, to the federation and portability of conversations and data across enterprise applications, whether the infrastructure is on premises in the cloud, or something in between

Christian Buckley's profile image

Blog Entry
Managing Profiles and Preferences: Customer-centric Content

One area our peers in the information management industry often overlook is profile and preference content. Essentially, profiles and preferences are the amalgamation of user-supplied and system-generated data that is used in the management of electronic communications between a supplier and its customers

James Watson's profile image

Blog Entry
Thoughts from the Home of Country Music

I am actually referring to the AIIM Document Management Service Provider Executive Forum that took place a few weeks ago in USA’s very own “Music City,” Nashville, Tennessee. I gained a lot of insight during the event on industry topics ranging from increasing targeted website traffic, fiscal leadership, offshore outsourcing, and Sharepoint.AIIM President, John Mancini , gave a great presentation on the state of the document management service provider industry, which revealed results from AIIM research and a survey on end user drivers, adoption, and implementation obstacles

Joe Budelli's profile image

Blog Entry
Service Bureaus: The Unheralded Heroes of Our Industry

I just spent three days with a group of people who are dedicated, smart, hard-working, knowledgeable, and all the other superlatives you can think of – they are the people who own and work in the document management service bureau industry

Bud Porter-Roth's profile image