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3. Challenge the Process – Principle 2: Experiment and Take Risks

There was flow! I will be unavailable until the beginning of November, but when I return we will touch upon Csikszentmihalyi’s concept of process flow and study Kouzes & Posner’s Practice # 4: Enabling Others to Act – Principle 1: Foster Collaboration

Michael Sutton's profile image

Blog Entry
Automate your content-intensive processes and unclog your business

First you have to understand the flow of your process throughout the organization...One of the best approaches to this is to develop a process map and document not only the flow but each step within the process and the content and information related to that step

Bob Larrivee's profile image

Blog Entry
Socializing the business - the light's on but there's no one home

The new AIIM Industry W atch report entitled "Social in the Flow" takes a deep dive into one of the sides of social tools/networks/business that tends to be somewhat overlooked - how social integrates to existing into business and it's processes

David Jones's profile image

Blog Entry
Imaging: Why Before What

Improved business processes help speed information flow through the organization

Helen Streck's profile image


Blog Entry
Touch Points

Understanding the various “touch” and “point” touch points (so to speak) is very helpful in mapping an organization’s content flow

Mike Morper's profile image



Blog Entry
The Value of Adaptive Case Management in the Experience Economy

” The ability to capture and process information from multiple channels is another key attribute of adaptive case management applications - “content variety is a key aspect of case management…particularly social media can be a particular concern not just in communicating with a younger customers but also in disasters and insurance claims incidents where customers may be disconnected” The AIIM study concludes that “At the end of the day it is not what the system is called but whether it offers the functionality required to support case management” The following attributes for effective implementation of adaptive case management solutions may be useful to consider: Open and extensible to support processing of data from multiple channels – paper, fax, email, XML data streams, voice, social media sources; Work with multiple input capture application and OCR engines; Embrace process and human centric workflows; Integrate with multiple transactional systems, content and archival repositories; Handle large volumes of content and data in a multi tenancy and shared services environments Support the development of new process flows using intuitive graphical design tools; Orchestrate between disparate applications and provide real time reporting and analysis of key performance metrics to ensure SLAs are met

Mike Steere's profile image