I’m leading the “Paperless Transformation” solution within my company [Capco] which aims to help financial institutions (and their clients) improve processes through digitization, paper elimination, and think of clever ways to help both bottom line and the environment
According to last year’s AIIM publication (and countless other research papers on the topic) the benefits are staggering: 30% to 50% process improvement/productivity gains 3 to 10 times improvement in turnaround times Virtual elimination of “lost” documents (today that figure is north of 10%) Vastly improved customer experience Yet despite all the benefits, most organizations – and especially financial services – are finding it difficult to implement successful paperless transformations. Sure there are attempts, some even successful, but by and large most are just beginning the journey (see figure 1 below): In 2009, Wells Fargo rolled out a paperless ATM process
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