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Blog Entry
Retaining Alerts and Notifications: What’s Required?

The consumer creates an online profile and adds their communications preferences – such as whether they want an email or text notification when their bill is due, whether they want to receive promotional offers, and whether they agree to allow the supplier to suppress paper-based communications

James Watson's profile image

Blog Entry
What Is an Electronic Form?

But the scope of an electronic forms management effort can take many different paths...The first step is to distinguish between the different uses of forms, data capture vs. outbound communications – each of which can have static or dynamic applications

James Watson's profile image

Blog Entry
How to do Alerts and Notifications

One growing area of customer communications management (CCM) is the functionality to provide alerts and notifications: the ability for an organization to provide timely or urgent messages to its customers and agents

Richard Medina's profile image


Blog Entry
Managing Profiles and Preferences: Customer-centric Content

One area our peers in the information management industry often overlook is profile and preference content. Essentially, profiles and preferences are the amalgamation of user-supplied and system-generated data that is used in the management of electronic communications between a supplier and its customers

James Watson's profile image

Blog Entry
E2.0 + CRM = SCRM

In the first two posts, I looked at advanced (or adaptive) case management (ACM) and enterprise content management (ECM). Today I’m going to turn to a domain that’s already well on its way to being E2.0: customer relationship management (CRM). Social CRM Unlike ACM and ECM, there’s already a thriving sub-discipline devoted to what happens when you apply E2.0 to SCM: social customer relationship management (SCRM)

Joe Shepley's profile image

Blog Entry
Increase Your Organization’s Productivity through Customer Relationship Management

Previous posts: SharePoint Productivity: Apps Aren’t Just for Smart Phones ) Many businesses today are implementing Customer Relationship Management (CRM) platforms worldwide to help standardize and track sales progress and productivity

Matthew Bretzius's profile image


Blog Entry
The 2015 Enterprise Flight Path – Will Microsoft Ignite or Combust in the Cloud?

Hey You ... With the Cloud in Your Eyes A little over a month from now the partisan faithful will gather under a sprawling Microsoft tent in Chicago and high-five to the pulsing thump of post enterprise Microsoft -- a mighty convergence of comforting office apps served over slick interfaces...


Blog Entry
Big Data or Big Mistake

On the other hand, I bought a password management app for my iPad last year from a company that (apparently) was working the mobile app market only

Daniel Antion's profile image