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Adopting ECM - A Case Study in Failure

Earlier this year I completed an assessment of Alfresco for a university client. The university licensed Alfresco several years ago and did not have much success. They hired me to find out why, and what to do about it. The options they wanted to look at were to continue on with Alfresco or...


Blog Entry
YOU are the problem

I wanted to try something a little different for this post. I'm doing an assessment of what went wrong with Alfresco for a Canadian university. They purchased Alfresco back in 2008/09, initially to handle some of their web content needs. Things haven't gone so well. Below is a quick...

Chris Walker's profile image

Blog Entry
To Those Who Fall in the Middle

Depending on where you stand on information systems, the middle is: (a) where the action happens, or (b) where the flab accumulates. It's a rare manager who can tell them apart and an extraordinary one who understands how one scenario bleeds into the next. In ECM deployments the middle...

Marc Solomon's profile image

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Office365 -- SharePoint Deployment Accelerator -- or Enterprise Disruption?

I've measured years in SharePoint releases the way accountants measure the books they close. Wasn't it great that we merged the Atlantic and the Pacific offices on 2007? Couldn't we just taste the pre-acquisition leap forward of 2010? Doesn't 2013 just strike the right note for...

Marc Solomon's profile image

Blog Entry
Why isn't HR more involved in social collaboration initiatives?

People often talk about why social collaboration initiatives fail, and any organisation on their own collaboration journey will be conscious of the massive pressure to achieve strong levels of adoption of their new technology in order to demonstrate their success. The trouble with this, in my...

Angela Ashenden's profile image

Blog Entry
The true cost of enabling social collaboration

While we have thankfully largely moved beyond the days when business execs believed that they could change their businesses on a shoestring budget through the introduction and viral adoption of free or very low-cost social collaboration tools, many still underestimate the level of investment...


Blog Entry
Communication and social adoption: a marathon, not a sprint

It's no secret these days that achieving widespread adoption of social collaboration technologies in an organisation is not easy: you can't trust viral adoption to get there by itself , and too often I come across stories where initial enthusiasm for an organisation's new social...

Angela Ashenden's profile image

Blog Entry
Free Your Users From Knowledge Jail in 2014

What do New Years Resolutions have in common with the more open-ended promises in your 2014 ECM budget? For starters there's that sloppy cultural workplace setting filed under "Change Management." The subtext? Rebrand "the change" as "the way things should have been...

Marc Solomon's profile image

Blog Entry
Is there a place for personal groups in a business social platform?

One of the most hotly debated issues around deploying social collaboration technologies inside an organisation is the question of whether to allow the creation of personal groups alongside business-focused groups. For many senior execs, this issue represents their greatest fear from allowing...

Angela Ashenden's profile image

Blog Entry
Fanning the fire: using evangelists to fuel your adoption strategy

I've blogged before about the need to take a structured, organised approach to driving adoption of social collaboration technologies and practices, rather than relying on a viral adoption strategy (see If you build it, will they really come? ). In this post, I want to highlight one of the most...