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11 Ways To Use SharePoint for Internal Communications

As part of a recent discussion over on we have been discussing how to use SharePoint to manage your internal communications. As it turns out there are a lot of features available to you. The list below was created on and was called '10 (+1) ways to use...

Mark Jones's profile image

Blog Entry
The NSA Is Commandeering the Internet*

It was a bright cold day in April, and the clocks were striking thirteen. Winston Smith, his chin nuzzled into his breast in an effort to escape the vile wind, slipped quickly through the glass doors of Victory Mansions, though not quickly enough to prevent a swirl of gritty dust from entering...

Bud Porter-Roth's profile image

Blog Entry
How to do Alerts and Notifications

One growing area of customer communications management (CCM) is the functionality to provide alerts and notifications: the ability for an organization to provide timely or urgent messages to its customers and agents. It’s CCM functionality that’s particularly critical for...

Richard Medina's profile image

Blog Entry
Razors, blades, and BYOD

A great deal has been made lately about the trend towards BYOD – that's Bring Your Own Device and refers to the notion of allowing users to use their own personal smart phones, tablets, and other computing mechanisms rather than equip them out of the organizational supply closet. ...

Steve Weissman's profile image

Blog Entry
What Is an Electronic Form?

Many of our clients express their need to manage electronic forms more effectively. But the scope of an electronic forms management effort can take many different paths. So if your boss comes to you and says, “We need to get our forms under control”, make sure to frame the...

James Watson's profile image

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My UC Expo Keynote - Flying Cars and Cool Uniforms

Last week I had the good fortune of delivering a keynote presentation in the Collaboration and Social Business Theater at UC Expo in London, UK. AIIM had booth at this event for the first time, which resulted in many good discussions about the AIIM training programs, product evaluation reports...

Atle Skjekkeland's profile image

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The Goal's the Thing: Technology Is a Means Not an End

What is the intersection between new, social technologies and the established practice of internal communications? Why discuss technology with internal communications people? I will be speaking to a group of internal communications practitioners here in Seattle next week, so these questions...

Ethan Yarbrough's profile image

Blog Entry
Retaining Alerts and Notifications: What’s Required?

What happens when a consumer agrees to do business with a supplier electronically? The consumer creates an online profile and adds their communications preferences – such as whether they want an email or text notification when their bill is due, whether they want to receive promotional...

James Watson's profile image

Blog Entry
Where are Implicit Connections and Business Intelligence for Unstructured Communication?

Even with some level of unified communications, we spend a frustratingly large amount of time tracking down materials related to conversations, accounts and projects that we are working on. We may have project management tools, integrated email, calendar and voice tools, but they are primarily...

John Brunswick's profile image

Blog Entry
Dear IT Guy, Can You Actually Use the Tool You’re Creating?

Do the top developers for Google’s Android operating system use Blackberries? Do the IT guys developing Windows 7 use Macs? Do the folks at WordPress use Blogger to host their personal blogs? These are purposely ridiculous questions – wouldn’t the best developers use...

Steve Radick's profile image