Some of the most well-known case studies for Twitter usage deal with @comcastcares, for Comcast Cable, and @Twelpforce, for Best Buy. I'm not suggesting that Twitter or Facebook replace your call centers and other customer service channels
It is also a stellar example of “build” versus “buy”, which I recently wrote a blog post on
One of the most important pieces of advice that I give when I'm talking to organisations about how to build a collaborative culture, is to avoid underestimating the power of middle management when it comes to potential risks to your collaboration adoption strategy. I touched on this in my post ...
1 Comment - To get the middle management to buy into such a change, will be very difficult
As I mention below, not every SharePoint 2007 environment should migrate right to SharePoint 2013 and some do need to go to SharePoint 2010 first and gain some momentum, buy-in, build cultural adoption, or keep pace with the organization’s I.T. roadmap so not to get ahead of other external factors
By involving the end users that will have the most interaction with the new system, early buy-in can be generated and your champions will emerge from these teams
Each one is complementary for building a KM system that's answerable to the experience of using it -- not just the specs for buying it. #implementation #InformationGovernance #best-in-class #knowledgeplanning #deployment #informationarchitecture #SharePoint
When collaborating with vendors, make sure they buy into your organization goals, especially if the technology implementation is aligned with business processes, which is common in the sphere of ECM. 2.Have a kick off meeting It’s really important for everyone to learn each other’s names and establish individual roles
Guideline 3 - Get Management Buy-In This doesn't need to be the CEO(although that helps) but whoever is at the top of the food chain for wherever you are deploying ECM needs to be aware and onside with the program
This is your top line purpose, it's necessary to get funding and executive buy-in, and it's a cornerstone for everything that follows
Readiness is key as are executive buy-in and a well-chosen and well-implemented tool
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