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John Mancini discusses how to navigate some of today's biggest business challenges

Recently we had a chance to talk with John Mancini, President and CEO of AIIM, and hear his candid thoughts on some of the business world's most pressing issues today. Mancini is very direct about the scale and impact of the challenges organizations are facing right now with what he calls...

Mike Steere's profile image

Blog Entry
The Value of Adaptive Case Management in the Experience Economy

This blog post, written by ReadSoft CMO Andrew Pery, was originally published in August 2014, here on the ReadSoft blog. We are in the midst of a fundamental transformation. The ways that businesses compete for customer wallet share are changing. Joe Pine and Jim Gilmore coined the term ...

Mike Steere's profile image

Blog Entry
Document Processing Opportunities that can Improve Customer Experience

When opening a customer account, an organization has a very valuable first-impression opportunity to make with its customers. It needs to convey speed and competency. Little interaction points can go a long way. One small way to do this is to utilize document processing software to its highest...

Aaron Bauman's profile image

Blog Entry
Biz Forecast: Cloudy with a Chance of Small Business Success

By now it’s common knowledge that small businesses can benefit from cloud technology. The value of never needing an in-house IT bank to do anything is inestimable. With the cloud industry growing to over $45 billion globally in 2013 and higher to come, there’s never been a better...

Chris Pentago's profile image

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Vietnam, the Gulf War, Iraq and the DoD 5015.2 Standard

My father served in Vietnam in the earliest days of the war. Only a few years out of West Point, my dad advised the South Vietnamese Army on the latest military tactics to use against the Communist forces from the North. One of my father’s primary missions was supporting the defoliation...

Don Lueders, CRM, CDIA's profile image

Blog Entry
On Why I No Longer Support the DoD 5015.2 Standard

Very few people outside of the Department of Defense have more firsthand experience with the DoD 5015.2 Electronic Records Management Software Applications Design Criteria Standard than I do. I first began working with the Standard in the late 90s when I was hired as consultant for a small...

Don Lueders, CRM, CDIA's profile image

Blog Entry
How to Do Mobile Capture without Making the Mistakes We Learned to Avoid 10 Years Ago

Mobile capture is different from centralized capture in two ways: an easy way and a challenging way. The easy way is that mobile capture is very similar to capture with MFP devices, in that both are radically distributed capture . Radically distributed capture, as opposed to moderately...

Richard Medina's profile image

Blog Entry
SharePoint 2013 - Taking search based applications to the next level

Are you seeing movement toward search based applications in your organizations? How is SharePoint 2013 factoring in? In his recent blog post, Seth Earley outlines eight qualities that identify a 'search based application'. They are: Use of a search engine to dynamically drive the...

Sharon Foley's profile image

Blog Entry
Tips for mobile application maintenance

Native and web mobile applications are becoming quite popular, yet they are still a relatively young technology, that needs to mature in terms of governance. As of now, smartphones and tablets are becoming quite the norm on a daily use basis, and the technology and products are maturing quickly....

Serge Huber's profile image

Blog Entry
Quantity, Not Necessarily Quality, Matters

I overheard two friends in as many days making the same comments about their social networks -- they were in the process of shutting down their networks, decreasing the number of people they connect with, in an effort to simplify the amount of data hitting them. One friend is decreasing the...

Christian Buckley's profile image