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What We're Thinking When We're Asking You About ECM

This post isn’t groundbreaking but it may be useful to you. Here are the kinds of questions I ask our ECM clients when assessing their ECM requirements. Use it as a starting point, a checklist, a sanity check – or just tell me how I’ve missed the mark. There are two sets of...

Richard Medina's profile image

Blog Entry
You Can’t Always Get What You Want

But, you can probably get what you really need . Provided you are a business user with a good business analyst on your project team. And you don’t get distracted by sparkly technology thingies. My favorite illustration of failure in the “get requirements….deliver on those...

Monica Crocker's profile image

Blog Entry
Drug Dealers and IT are the only people who call their customers “users”

Drug Dealers and IT are the only people who call their customers “users” Seriously, why does corporate IT have more in common with a street pharmacist than the genius bar at the local Apple Store? Is Lotus Notes or SharePoint the new corporate crack? What does it say about an...

Daniel O'Leary's profile image

Blog Entry
What can Katy Perry teach us about end user satisfaction?

I recently was speaking with a SharePoint user who told me one of the biggest challenges she faces with her deployment is that users don't want to use the system, and they prefer their old ways. Now, in my office, typically I don't have a choice when it comes to what systems are used...

Daniel O'Leary's profile image

Blog Entry
Mobile Content for Mobile Users

Increasingly, users are asking for access to content repositories from mobile devices, such as phones and iPads. The usage scenarios are primarily for reference purposes, such as checking the price on a proposal document or looking at the age listed on an application, etc. How big a requirement...

James Watson's profile image

Blog Entry
When should you bring in end users?

There are many topics that can act as a lightning rod in a conversation. Religion. Politics. Tastes great, less filling. People dig in, want to be heard, and can talk on and on for hours. The same is true for technology circles. For example: when should you bring in the end users for their...

Christian Buckley's profile image

Blog Entry
In SharePoint, Social Tools = Personal Productivity

Many companies, whether considering further investment in their SharePoint 2007 deployments or planning upgrades to SharePoint 2010, are reviewing their social media strategies. Users are chomping at the bit to deploy and use the new, natively supported social media features in SharePoint 2010,...

Christian Buckley's profile image

Blog Entry
The Theory of Relative Simplicity

I once read Albert Einstein had a closet full of the same suits, shirts, ties and shoes. He felt having to choose what to wear each day cluttered the mind with meaningless thoughts and decisions. However, I have recently read that this is not completely accurate. It appears he also had an...

Blake Richardson, CRM's profile image

Blog Entry
Records Matter, Declaration Doesn't

This is a follow up, inspired by Scott’s comment, to my post “ Records – Do They Matter? ” There are two things to keep in mind when reading this: 1) only electronic records are in scope; 2) ISO 15489 . Formally declaring a piece of electronic content as a...

Chris Walker's profile image

Blog Entry
User Profile List in SharePoint 2010

The User Information List is a list of every user that has ever been to your site collection or that has been added as an individual user. You may want to use this list for your own purposes. One of the ways you can do this is via Access. The steps to link to it are below. Connecting to the...

Michael Doyle's profile image