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Technology Doesn't Guarantee Success

There’s an old saying in car racing that goes something like “you can’t win the race in the first corner, but you can lose it.” There is a similar truth when talking about software. The right software will not fix your problems, but the wrong software will surely exacerbate them. This, then, is...


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Think "initiative" not "project" for collaboration success

It's widelyrecognised now that successfully improving collaboration within an organisation doesn'thappen by itself ; while social collaboration technologies might share somecommon characteristics with public social networking services like Facebook andTwitter, you simply aren't going to get...


Blog Entry
Why small businesses are investing in social collaboration

The "EnterpriseSocial Network". It sounds like a big company solution, doesn't it? A wayto connect your many thousands of employees spread across the globe, a way tohighlight duplication of effort, and enable more streamlined communications,particularly closing the gap between leaders and staff....


Blog Entry
The importance of community management

A major area of debate and concern for organisationsconsidering how to establish, grow and manage an online community is theimportance of the community manager, and what exactly the role entails. As ageneral rule, every online community should be allocated a facilitator orcommunity manager;...


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More than just words: why social collaboration needs executives to lead by example

Senior executivebuy-in and commitment is often cited as a vital element in the success of asocial collaboration initiative, but I've found that the reasons behind thisaren't always comprehensively understood, meaning that often it doesn't quitego far enough to be worthwhile. Of course, any...


Blog Entry
Why mirroring departmental groups is not necessarily bad

When you're firstimplementing a social collaboration platform in your organisation - and to beclear, by this I mean a tool of any sort that has some social features, forexample to create a social intranet, an online community, or an enterprisesocial network - one of the biggest decisions is...


Blog Entry
Adopting ECM - A Case Study in Failure

Earlier this year I completed an assessment of Alfresco for a university client. The university licensed Alfresco several years ago and did not have much success. They hired me to find out why, and what to do about it. The options they wanted to look at were to continue on with Alfresco or...


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The 2015 Enterprise Flight Path – Will Microsoft Ignite or Combust in the Cloud?

Hey You ... With the Cloud in Your Eyes A little over a month from now the partisan faithful will gather under a sprawling Microsoft tent in Chicago and high-five to the pulsing thump of post enterprise Microsoft -- a mighty convergence of comforting office apps served over slick interfaces...


Blog Entry
Let employee collaboration lead the way

I'm all for the ideathat a great way to get senior-level buy-in for (and drive momentum with) asocial collaboration initiative is to find a handful of really good use caseswhich clearly demonstrate the value of a more open, networked approach to working.However, very often I find that instead of...


Blog Entry
What's in it for me? Articulating the benefits of social collaboration

Whenyou're putting together your business case for social collaboration, your focusmust categorically be on how implementing this type of technology - and theenabling the cultural change that must accompany it - will bring benefits toyour particular organisation . This is your top line purpose,...