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The Self-Service Approach to Collaboration

It is known as a “self-service” approach to information...This self-service approach can take many forms. Example 1: The most common example in the self-service approach to data is for reporting

Christian Buckley's profile image

Blog Entry
Self-Service BI Hits Primetime with SharePoint & PowerPivot

Last year at the Microsoft SharePoint Conference in Las Vegas, Donald Farmer, Microsoft’s Principal Program Manager for SQL Server Analysis Services, pulled me up on stage to do a 5-minute bit on why BI Professionals should embrace, rather than fear, self-service Business Intelligence ( AKA PowerPivot )

David Kruglov's profile image


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Enable FOIA requests and government transparency through citizen self service

Freedom of Information Act (FOIA) requests help to keep our government transparent. Well, they’re the best tool we have at least. We found some compelling issues on this topic down in Raleigh, NC’s News & Observer , in an article about a state law that would limit the...

Daniel O'Leary's profile image

Blog Entry
Empowering End Users via Automation

Self-service transferring/cloning access – The ability to transfer permissions from one individual to another or give someone the same permissions as another user is a very common scenario. Self - service onboarding content – When containers get created, often there is content that already exists in file shares, on local drives, and in people’s My Sites that needs to be moved into the new container. Self - service change business contact – Typically a business contact might change during its life, either due to people changing roles and responsibilities or leaving the organization

Matthew Bretzius's profile image

Blog Entry
Supercharge your internal support with social collaboration

The benefits of providing self-service, community-oriented support to customers and partners in an externally-facing context are broadly recognised - helping to improve the level and speed of service that people have access to, while reducing calls to the helpdesk and lowering organisational costs as a result



Blog Entry
"Hang Loose" and Ride the Wave of Change

Some of the transition to paperless transactions is driven by potential cost savings but I believe that an increasing portion of this change is a response to the digital natives desire to have: Control over their content with access to it where they want, when they want it Self Service transactions that can be conducted anytime and that don’t require a personal interaction The second item to consider on the business side of the equation is the number of digital natives rising to positions of influence inside corporations and businesses

Lawrence Wischerth's profile image

Blog Entry
AIIM 12 Session Preview - Using apps other than Angry Birds in the enterprise

With services like iTunes, Amazon, and on demand self service from movies to banking, the revolution in capturing information and data is just beginning

Daniel O'Leary's profile image

Blog Entry
HR 2.0

Reduce HR support costs by delivering core HR processes via self-service channels Ask any HR person and they’ll tell you: they spend a ton of time responding to routine employee requests

Joe Shepley's profile image