What does all this have to do with customer experience today, you may ask?
When opening a customer account, an organization has a very valuable first-impression opportunity to make with its customers. It needs to convey speed and competency. Little interaction points can go a long way. One small way to do this is to utilize document processing software to its highest...
Digital marketers and customer experience advocates may, on occasion, forget the basics. The Web Engagement / Customer Engagement / Customer Experience advocates championing WEM, CEM or CXM as the next buzzword may be at risk of entering an echo chamber
Hopefully this creates an amazing customer experience and triages easy to fix problems
You simply forgot to include the customer experience quotient...In addition to a better customer experience, the business also ended up with a mature ERM system
As a prime partner for Microsoft, SAP and OpenText, delaware centers its activities around three main pillars: operational excellence, business insights and customer experience
Employee Experience Becomes Customer Experience -- You can't discount the importance to employee experience of giving employees the tools they want and need to get their work done
Enhanced Customer Experience, Happy Sales Staff For sales staff, the best reason for eSignatures may be the speed with which an order can be cashed in for commission. The customer experience is enhanced as well by the convenience of these digital signatures
Joe Pine and Jim Gilmore coined the term “experience economy” to describe how improved customer experience yields sustainable growth, high value repeat business, and enduring customer loyalty
The benefits of serving PDF documents in a fast and reliable manner can not only drive user acceptance and improve customer experience, but also drive down costs in several document-centric processes