Unlike projects, which are time-bound and outcome-specific, programs are the strategic backbone that ensures continuity, adaptability, and long-term impact. This webinar will dive deep into the art and discipline of program management—how it drives sustained engagement, supports governance teams in securing resources, and keeps initiatives fresh and aligned with evolving business goals. Whether you're managing cloud services, digital transformation, or partner ecosystems, this session will equip you with the mindset and tools to lead programs that thrive beyond their initial launch.
Presented by Susmita Mishra, Sr. Cloud Services Program Manager | Global Professional Services, OpenText Corporation
Susmita Mishra is an accomplished Program Management leader with 14+ years in ERP, Cloud, and Digital Transformation programs. Currently Senior Program Manager at OpenText, she leads enterprise-scale cloud initiatives for Merck, Clorox, Skechers, and JP Morgan. Previously at Amazon, she drove supply chain and automation programs, exceeding global targets by over 100%. Her expertise spans program governance, financial transparency, stakeholder engagement, and risk management. She has implemented governance frameworks that improved delivery efficiency, reduced costs, and strengthened compliance. Susmita applies data-driven insights and machine learning to optimize delivery playbooks and reporting.
She is PMP, Scrum, and Six Sigma certified, with deep experience in change management and process improvement. Her leadership style emphasizes transparency, accountability, and empowering teams to deliver results. Recognized with multiple awards for program excellence and innovation across roles and industries. With cross-industry experience and proven governance outcomes, she’s an ideal speaker on Program Governance.
Brought to you by the AIIM Women in Information Management (WIIM) Group.
Attendance is provides 1 AIIM CIP CEU.