In other words, hyperautomation is the entire process, and one that requires deep expertise and the ability to assess your needs and create an effective roadmap to achieve your automation goals. Zia has over 20 years of experience converting unstructured content into structured content, thereby making it useful to RPA and enabling full automation of core business processes.
We recognize that hyperautomation comes with many questions and concerns. While our customers know how critical it is to automate, they may fear that they don’t have the necessary resources and/or skills. Some are afraid they will have to do an expensive “rip and replace” that doesn’t reap the rewards they expect. Many executives are under pressure to show quick wins and a return on their investment. Amid all of this, businesses continue to collect massive amounts of content from multiple sources. Even worse, they know that the trend is only going to continue if left unmanaged.
Hence the dilemma. How does a company choose what, how, and with whom to automate their business processes. Zia’s methodology is designed to address your concerns, walk you through priorities, set up an incremental success plan that shows real results, and heal the Achilles Heel of RPA. The process does not need to be overwhelming. We help our customers have small wins along the way, and we make sure that projects are delivered on time and within budget.
In addition to having a fail proof methodology, our sales team has deep expertise in specific industries. These include insurance, invoice processing, mortgage, staffing and telecommunications to name a few. This allows them to quickly understand the nuances of industry specific business problems and work with engineers to automate repetitive tasks that are expensive, time consuming, difficult to staff, or have a negative impact on employee and customer satisfaction. This blog describes hyperautomation in the insurance industry. Stay tuned for more blogs on hyperautomation in our other industries.
Hyperautomation and the Insurance Industry
Insurance companies manage risk. They provide contracts that outline the rules and conditions around how much money is paid out when something happens. This process is labor intensive and requires great care when determining if the documents received along the way are in good order (IGO) or not in good order (NIGO). Those that are IGO are complete and ready for review. Those that are NIGO require manual support to get them ready.
Zia Consulting uses hyperautomation to reduce the amount of time insurance companies spend on the minutiae of low value tasks like case creation, data entry, and clerical tasks from 38% to 10%. We also reduce the amount of time spent on compiling information, taking inventory, and performance management from 42.5% to 17%. This shift allows your staff to spend 73% of their time analyzing business processes and making important decisions for the company.