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It's widely acknowledged now that the biggest challenge in achieving a successful social collaboration implementation is getting people to use it. I write regularly about the importance of having a "big picture" strategy for driving adoption, but if you are tasked with bringing this about in practice it's also useful to have some practical, immediately actionable ideas for ways to get people interested and engaged on your new social collaboration platform. Here are a few examples I've come across in talking to organisations for my case studies in this space. Post news and announcements on the platform instead of emailing. One...
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AIIM just relaunched the Certified Information Professional (CIP) Program. This program is a good thing for the ECM (Enterprise Content Management) ecosystem, but it needs support from ECM vendors and their partners. Why should vendors and partners care? I’ll give you three reasons and they all involve saving and making money. 1. CIP Cuts Internal Training Costs Having CIP certification means that the individual already understands the basics of being a Certified Information Professional. A hiring manager can expect the person to already know what it means to manage information in an organization using standard terminology. This gets...
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How can an employee make decisions with all the data and documents in raw form? Sometimes waiting for an IT report isn’t an option. That’s where business intelligence comes into play (BI). BI software analyzes raw data from enterprise systems to improve decision making, cut costs and identify new business opportunities . Content Analysis is where business intelligence meets document management. It is the bringing together of these two separate disciplines for more streamlined access and representations of your data. By allowing companies to merge these two systems, they can access text data and past consumer interactions they have recorded to see future...
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Das neue Berufszertifikat der AIIM, der CIP Certified Information Professional, ist jetzt verfügbar: http://bit.ly/CIP_AIIM Das Online-Lern- und Prüfungs-Programm wurde komplett überarbeitet http://bit.ly/CIP-AIIM . Nachdem die AIIM zunächst das CIP-Programm einstellen wollte, wurde es nun komplett erneuert. Dabei geht es um die Basisqualifikationen des Information Professional der Zukunft . Dabei geht es um wesentlich mehr als nur Enterprise Content Management - im Fokus sind Enterprise Technologies der Zukunft und die Rolle des Information Managements. Der CIP wird online als Multiple-Choice-Computer-Test absolviert. Erlernen kann man die...
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Back in March I was already telling the ECM industry that they were not alone. I was researching a trend where I thought vendors were emerging that offered out-of-the-box back office content solutions that were being sold directly to business users. I expected to find a few examples in each content-rich core business areas. What I found in quick searches were half a dozen vendors. In deeper dives of specific solutions I found dozens of vendors. It seems like every time I turn on my computer I find more vendors. Looking at Contract Life Cycle Management (CLM), I found vendors like CobbleStone Systems , Conga , and Exari . In Accounts Payable,...
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Original Concept

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Original Record: The first copy or archetype of a record; that from which another instrument is transcribed, copied, or initiated . [Government] "The InterPARES 2 Project Dictionary." Def. 1. InterPARES Project . N.p., 27 June 2016. Web. 27 June 2016. <interpares.org>. It’s always interesting to me the ways in which people use the term “original” when referring to their records and documents. The majority of time the term is used to denote something that exists in a physical format with wet signatures, seals, stamps, or other identifying marks. Although I understand how and why people have this perception as it relates to physical documents,...
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Information governance (IG) is all the rules, regulations, legislation, standards, and policies with which organizations need to comply when they create, share, and use information. Governance is mandated internally and externally. ( PHIGs IMC Inc – 2014 ) The above graphic, courtesy of the Information Governance Initiative , presents facets of Information Governance. I don’t agree that everything in the graphic belongs under IG, but it does illustrate how all encompassing and complicated IG is. With cloud content management, collaboration, and storage offerings becoming more and more accepted, IG needs to adapt. No longer can organizations...
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Sehr bedrückend, aber zu erst einmal Ruhe bewahren. Den großen Bruch werden sich weder Groß-Britannien noch die EU leisten können. Dennoch wird ein Exempel statuiert werden. Zumindest wird es lange brauchen, bis neue Verträge die EU-Verträge ersetzen. Über politische und wirtschaftliche Konsequenzen wird aller Orten diskutiert - aber gibt es auch Auswirkungen für das Informationsmanagement? ( http://bit.ly/BrexitInfoMngmnt ) Ja, es gibt sie - oder es wird sie geben. Betrachten wir nur einige Felder, die durch den Austritt Groß-Britanniens aus der EU betroffen sein werden. Da ist zuerst die Frage, ob England die aktuellen EU-.Richtlinien übernehmen...
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Policy Paralysis

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I’ve worked in a number of places, both as an employee and a consultant, that lack a substantive RIM, or Records Retention, policy. On a number of occasions I’ve been in meetings with senior executives who explain that for better or worse, in the absence of a real policy, they have adopted a “save everything policy”. It seems misconceptions persist about what an adopted “save everything policy” really means, especially at the senior executive level. A formal approved policy requiring an organization to save everything would not only be hugely expensive over time, but almost impossible to enforce. Does this mean every draft or aborted effort at something...
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While much of the advice about how to maximise your chances of success with social collaboration technology adoption focuses on the period following (and including) the launch of your platform, in practice you should be laying the groundwork for this success much earlier, as part of your pilot stage. Most organisations carry out a pilot of some sort before rolling the technology out to a wider audience within their organisation, but often not enough is done to take full advantage of this period. The default purpose of a pilot is typically to make sure that your chosen technology was the right choice for you - or at least that it meets the primary...
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ECM = Enterprise CHANGE Management Das Akronym ECM hat vielfältige Bedeutungen: die Firma Espresso Coffee Machines, im Militärbereich Electronic Counter Measures und natürlich in der IT Enterprise Content Management. In dem Maße wie sich ECM Enterprise Content Management in Richtung EIM Enterprise Information Management weiterentwickelt, kann man zukünftig das Akronym ECM für Enterprise Change Management verwenden - so die Meinung von PROJECT CONSULT seit dem Jahr 2008 ( http://www.project-consult.de/ecm/in_der_diskussion/ecm_enterprise_change_management ). Letztlich geht es auch bei der Einführung von Enterprise Content Management um die Herbeiführung...
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In today’s business world, time is a tremendously valuable resource, and efficient use of time by employees is essential in determining the overall productivity of a business. When valuable time is wasted in searching through drawers and file cabinets for elusive paper documents, frustration—and markedly diminished productivity—ensues. Market research firm International Data Corporation estimates that “the typical enterprise with 1,000 knowledge workers wastes $2.5 million to $3.5 million per year searching for nonexistent information, failing to find existing information, or recreating information that can’t be found” 1 . More startling statistics come from...
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Traducción y adaptación del original publicado por Bob Larrive, Vice President and Chief Analyst of Market Intelligence at AIIM. Durante 2015 el número de Grandes Corporaciones que citan “Riesgo y Cumplimiento” como el mayor driver para Information Management ha aumentado de 38% a 59%, según el informe de AIIM “Information Management – State of the Industry 2016”. Adicionalmente, el 44% de las organizaciones medianas y grandes también indican “Riesgo y Cumplimiento” como el mayor motivador. Entonces, ¿que significa esto realmente? Significa que hay una creciente conciencia y preocupación entre los líderes de negocio: ya no pueden mantener...
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Another important role of the Information Professional is that of content advocate. This is not a gatekeeper role. It’s a role that ensures the best solution for a particular case is implemented and that the content is managed within the guidelines of corporate standards. Information Professionals look at specific content requirements first, regardless of where and how it’s kept. There Can Be More Than One In the past, many ECM (Enterprise Content Management) vendors believed there could be only one ECM platform inside an organization. This had meant that documents, web content, and digital assets (rich media) all were stored in one system. This...
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Cerber ransomware has been around since the end of winter 2016. It is one of the most lasting infections among the viruses that keep your data for hostage. The ransomware applies advanced encryption standard so that the files proper gets scrambled without a realistic chance to undo the decryption without the native decryption key. The key is only available from the servers controlled by the crooks. The IT security industry, however, applies effort to block the hackers’ servers. Sometimes they succeed to block all the hubs, and the ransomware makers give up releasing the decryption key to a wide public. That is not the case for the Cerber encryption, though....
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Yesterday (May 30, 2016) I read this article which contends that Box, Dropbox, and others are not content management platforms. I was considering not linking to the article and just putting up screen shots of the main points, but I decided on the link instead. The article is nothing but FUD (Fear, Uncertainty, Doubt) being spread by an on-premises content management provider (props for dropping Gartner, Forrester, and AIIM names though). As a bit of a refresher on where I stand, you might want to read this whitepaper I wrote last year (sponsored by Box, 12 pages long). By the way, I tried to post a comment to the article, but it seems the site’s not taking...
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Over the last few weeks I attended the AIIM Conference (the theme was Digital Transformation in Action) in New Orleans, Louisiana, USA and the IRMS Conference (the theme was Information Superheroes) in Brighton, UK. It was my third time at AIIM, at which I did one of the roundtables, and it was my first time at IRMS, at which I did the opening keynote (a genuine honour to have been selected). Both the AIIM roundtable and the IRMS keynote (slides available here ) were innovation themed. This post is not going to be so much a recap of the conferences as much as it will be my take on how innovation, disruption, and transformation fit into the whole Information...
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Alle Ausgaben des PROJECT CONSULT Newsletter gibt es als Open Access (kostenfrei, registrierungsfrei) in verschiedenen Formaten: Web, Mobile, PDF, ePUB u.a. Der PROJECT CONSULT Newsletter hat die ISSN 1349-0809. http://bit.ly/PC_Newsletter Von 1999 bis 2010 hat PROJECT CONSULT einen öffentlichen Newsletter zur ECM-Branche herausgegeben. Der "PROJECT CONSULT Newsletter" enthielt Meldungen und Kommentare zu Märkten & Trends, Unternehmen & Produkten, Informationen von Verbänden usw. Er berichtete über Ergebnisse von international arbeitenden Marktforschungsinstituten und bot Hintergrundinformationen zu allen Themen von Enterprise Information...
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Everyday it seems as if another breakthrough is made in tech. Another big moment, cool invention, new business use, or fun toy seems to appear out of thin air. This week, its bigger than usual. Google, one of the internet staples has been open sourcing code and designs for some time. Open-sourcing means to share on the internet and make public to all users. While they are careful to only share relevant information that doesn’t effect their business negatively, sharing code has cemented Google as a brand of innovation, tech leadership, and knowledge. Most recently they open-sourced an important AI code. AI, or artificial intelligence, is the idea that computers...
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The benefits of providing self-service, community-oriented support to customers and partners in an externally-facing context are broadly recognised - helping to improve the level and speed of service that people have access to, while reducing calls to the helpdesk and lowering organisational costs as a result. However, it's not just your customers and partners that can benefit from this type of approach; there are major advantages to be had from applying the same thinking to your internal support environment too, using social collaboration technologies. One of the key challenges that organisations have when implementing these types of tools...
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