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Green offices have a variety of benefits like a healthier, more productive workforce, an improved bottom line and the relieving feeling of doing your part for the planet and your community. From how you get to work to your daily work habits, here are some simple guidelines to help you green your work space up a bit. Use Less Energy We are all dependent on our laptops, in fact, working without it seems impossible. Rather than work without it (because that’s just crazy!) change the energy settings. By switching the settings to energy saving option and shutting computers down completely (not standby), you can save a ton of energy. Plug hardware that is...
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Core business infrastructure components, including everything from production lines to customer service, are all being automated to improve efficiency, increase margins and positively impact the bottom line. So, why then, are payment systems – one of the most critical parts of an organization’s infrastructure – still lagging behind? In part one of this two-part series on payment system automation, we noted that half of businesses still use error-prone manual processes for accounts payable (AP) and accounts receivable (AR). But, when best practices are put in place for automating these processes, the benefits are real and tangible. In fact, a third...
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My experience with AIIM training over the years has been somewhat oblique, but nonetheless it has had a profound impact on my work. Oblique in that I have never studied or been a student of one of the many training courses AIIM has produced. However I was the person that built the original BPM (Business Process Management) certification course and also contributed in part to the building of the Taxonomy and Metadata course. If you ever took the online version of BPM then my dulcet tones will be familiar. I can remember being asked by AIIM to build the course, and what I thought would be a fairly straightforward job turned into a marathon effort by myself...
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Fight Information Chaos

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All businesses are based on their workflow of information and content. For the past two decades, businesses have operated the same way and with a steady flow of processes, but now with the rise of technology, our old methods are being challenged. Everything is becoming technology based and with this shift the amount of information being processed is rapidly growing, and business are struggling to properly manage all of it. With all of this data coming in, file servers are overflowing and multiplying, making it difficult for employees to find anything. Another issue, is that content is starting to pop up in new software-as-a-service (SaaS) applications, that...
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Many of us have tried and in some case struggled to figure out a good structure to be put in place for enterprise wide information governance within an organization. In my opinion we should simply mimic the National Football League! I welcome guidance/input/suggestions from the many senior professionals who have been in this field long before me… Here is my analogy… Company Executives, C Levels, or even Senior Directors of specific business functions are like the owners of the 32 teams we have today in NFL. They are ultimately responsible for their individual teams as Senior Directors or Executives are for the business functions under...
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1,400 and Going Strong Pamela Doyle, Director Fujitsu Computer Products of America It’s hard to believe it has been nine years since we began delivering the AIIM training programs to our internal team and partners. To date we’ve delivered over 1,400 trainings. Why did we do this, why will we continue, and even more importantly why has Fujitsu supported this? Here are a few of the reasons why: We wanted to empower our staff and partners to deliver successful Enterprise Content Management solutions We wanted to keep them relevant with best practice and state of the industry We wanted to provide them with credentials...
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A Blueprint for IG Success Information Governance (IG) is a nascent and developing field that is still forming and being defined. So there are varied definitions of IG and some verbose ones but a practical definition our firm uses is that IG is: "Policy-based control of information to maximize value and meet legal, regulatory, risk, and business demands.” Or, in short, “ security, control, and optimization of information .” In accounting, there are clearly established Generally Accepted Accounting Principles (GAAP), and chartered accountants and CPAs in the U.S. and Canada have established the Generally Accepted Privacy Principles...
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It's now almost five decades since Peter Drucker discussed the concept of the knowledge worker in his 1966 book The Effective Executive, as he emphasised the growing importance of the “team”, and encouraged recognition of the value of employees. The term was created as an antonym of the "manual worker", as a way to describe those people within the organisation whose value is in the use of their intelligence, rather than their dexterity or ability to follow orders. In today's society, this distinction sits rather uncomfortably in itself (and I have cringed while trying to explain it). More generously, you might interpret it as those individuals...
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Has the time past for ECM

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In the early 1990's, when I still had hair on top of my head, I was working for Wang Labs, remember Wang? During that time I was demonstrating Wang Integrated Imaging System at conferences and shows across the country. At that time it was not uncommon for an annual AIIM show to draw over 20,000 attendees. Since that time quite a bit has changed. So one has to ask, has the the time past for Imaging, ECM, workflow? As a independent consultant, with over 20 years in this industry, I would say that the time is just beginning. However, to be successful, one has to understand the different type of sponsors for this technology and what each one of them...
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7 Key IG Accelerators Searching for ways to launch an Information Governance (IG) program, or expand an existing one? IG is "policy-based control of information to maximize value and meet legal, regulatory, risk, and business demands." One of the biggest problems with kicking off new Information Governance programs is that they take on average a year or more to form, according to research by the IG Initiative . Beyond that, many IG programs lose steam and fail to meet the organization's objectives. This can occur for a variety of reasons, adhering to the Anna Karenina principle , which is derived from the opening to Tolstoy's book, ...
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A while back I wrote a couple of posts about Enterprise File Sync & Share and ECM. In this podcast Connie Moore and I chat about those two markets. http://www.digitalclaritygroup.com/dcg-podcasts-efss/
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By Carla Mulley. The very basics of search accommodate the different types of searches executed by business users. I think search vendors should go back to the basics. Although business users may be guru’s on using Facebook, Google search (doubt it), Pinterest, and the list goes on. They are not necessarily proficient when searching in the business environment. There are three types of queries and we will take a look at each of them. A searcher will use a Navigational Query when they know exactly the specific information they are seeking. In this case, there is usually ‘one’ right answer and the search will either return the correct results or...
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When making any big decision in your personal life, you always weigh the pros and cons, thinking every detail through. When making the decision for your company to join the cloud it should require just as much thought. Implementing the cloud isn’t easy for everyone, so review all of your options to make sure that the cloud is a good solution for your company. Here are some things to think about when considering the cloud Companies with a tight budget most likely have limited IT investments, not always keeping up with the newest technologies and software. The cloud is a great way to upgrade IT software and infrastructure compared to large upgrades of...
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I have taught the AIIM ECM Certification program in Brazil since 2009 and believe that it is the best way to introduce the concepts, best practices and standards to newcomers to the enterprise content management industry, as well for experienced professionals from the document imaging industry. Among the main technologies and methods, the development of study cases allow to demonstrate what ECM is, how it should be implemented and the risks involved, resulting in a better chance to get a successful implementation. In Brazil several significant corporations have today dozens of AIIM ECM certified professionals using the knowledge embedded into the certification...
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"Information governance is red hot right now..." states Forrester's Cheryl McKinnon . But many are still confused about the definition of information governance (IG). Adding to that confusion are several book titles that have swapped the more established and staid "data governance" term with the new, sexier "information governance" moniker - but when you take a look at their Table of Contents you will see the books are all about data governance, which is a small subset of IG.There is only one book out there that covers "true IG" from A-Z and it is the one published last year by Wiley & Sons (full disclosure: I researched and authored...
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This is a continuation of last week's post which focused on some of the many uses of email and ways email has made my life easier. This week's post explores a few reasons why email is still popular with some suggestions for making foundation changes to help resolve ongoing challenges. There are a number of reasons why email is still popular, even with the advent of so many new social applications and email alternatives coming into the workplace. Habit - Email has been around for decades and many people are comfortable using it. Most people know how email works and it works with everybody regardless if they’re on Google, Yahoo, Hotmail or...
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By Carla Mulley Is the problem the end user, or the organization? Manual metadata tagging, even if using drop-down boxes for assistance will fail. Because we are human, the metadata will be inconsistent (you say potato, I say potahto), subjective, and costly. It is proven that end users will select the first value in a drop down box for assigning metadata. There is no perceived value to the end user in correctly assigning the metadata, it may not necessarily be attributed to ‘malicious’ behavior, but an end user may be in a hurry, pre-occupied, or for whatever reason, just doesn’t care. Semantic metadata generation can be achieved with add-on tools...
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In January OpenText acquired Informative Graphics Corp. Here's a podcast where I chat with Connie Moore about what the purchase means for OpenText and their customers. http://www.digitalclaritygroup.com/dcg-podcasts-opentext-acquisition-of-igc/
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On February 10, 2015 Box announced the beta for Enterprise Key Management. Here's my take on it and what it could mean for organizations ... https://christianpwalker.wordpress.com/2015/02/10/box-ekm/
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The Many Uses of Email

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Despite all the methods of communication email is still popular and has become as necessary as a phone number or mailing address. Similar to calling somebody, email has become a standard mode of communication with the expectation being that everybody should have an email address. Email started out as a simple communication tool but is now used for much more than that. In many ways, email has made my life easier. It allows me to: Contact people all over the world for free (or inexpensively) Communicate with more than one person at a time Document interactions (e.g. the highly prized CYA paper-trail) Leave messages any time...
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