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Today, we’re announcing our new KnowledgeLake platform update, code-named “Tahoe.” It’s a culmination of many months’ work designed to enhance the platform’s broad appeal, and help end users across business functions work smarter and more productively. It brings a new level of simplicity and ease of use to intelligent document processing software. I’m excited to share three of the most compelling new features in this update: Introducing The No-Code RPA Design Studio The KnowledgeLake Cloud has featured Robotic Process Automation (RPA) for some time. This feature has proven extremely useful for companies looking to go beyond document capture and eliminate ...
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What if you didn’t need to write a single line of code to automate your document workflows? Think how much faster you could test out new ideas, build full-fledged intelligent automations and save time and expense. KnowledgeLake’s new RPA Design Studio makes it possible. Our new drag and drop RPA Design Studio lets business analysts and non-technical business users easily and visually map out and launch new processes and process improvements using a visual no-code / low-code GUI interface. Real No-Code Automation (Really) KnowledgeLake users no longer need to rely on internal developers or an external team to automate a task or modify an existing automation. ...
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Many Intelligent Document Processing vendors focus solely on the front end of the document capture and management process. They talk about machine learning and neural networking and deep learning. It’s all about the accurate extraction of data from documents. KnowledgeLake does this extremely well, too. But rarely do you see an IDP vendor talk about what companies should do with their documents AFTER the data is collected and parsed. That work is often, as they say, “out of scope.” Without a searchable document repository, however, organizations only have half the story. If you look holistically at what companies need to accomplish, it is not JUST about ...
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Do Statutes of Limitations Make Good Retention Periods? Here Are Some Things to Consider Even in heavily regulated industries, up to 40 percent of record series can lack legally mandated retention requirements. This still leaves records managers with a whole lot of records to figure out their useful business life. Where business requirements are short-lived, that nagging “in case we need it” voice often starts to speak up against a shorter retention period. To satisfy this voice, it can be tempting to find a statute of limitations to justify extending the retention period. Tying a retention period to a statute of limitation will be lauded if the records ...
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Everything I Know About Records Information Management I Learned from a Parenting Book. Well, not everything, but a whole lot. And the book isn’t the kind of “how to make your toddler sleep through the night” fantasy you’re probably thinking of—it’s about the skills that children (and, as it turns out, adults) need to thrive in a complicated and uncertain future. But now that I’ve captured your attention, allow me some time to further explain. In Becoming Brilliant: What Science Tells Us About Raising Successful Children , child psychologists Kathy Hirsh-Pasek and Roberta Golinkoff argue that for today’s children, much about the world they will live in ...
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On August 20, 2021, China adopted the Personal Information Protection Law of the People’s Republic of China (“PIPL”), its first comprehensive national data privacy law and one of the most sweeping and restrictive national privacy laws to date. Modeled largely off the GDPR and set to go into effect on November 1, the PIPL regulates personal information collected or transferred both inside and outside of China. It also comes with harsh penalties for non-compliance and gives broad powers to China’s state authorities to enforce the law. The PIPL is expected to significantly impact how companies (especially tech companies) do business in China. Aimed at protecting ...
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Benefits and challenges of ECM. If properly planned for an electronic content management system (ECM) can provide organizational improvements from 20% to 75% in efficiency, quality, and service. However, if not planned correctly, sprawl will occur, and you will wonder why you bothered. The key to a successful ECM installation? An experienced consultant is to assist with planning, budgeting, vendor selection, and implementation management. Why is ECM so complex? An ECM system comprises many supporting technologies such as scan, capture, recognition, machine learning, artificial intelligence, content storage, integration to data systems, e-signature, workflow, ...
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The definition of document management should be fairly easy to surmise. However, a peek under the hood of a document management system would reveal the intelligence that goes into something as seemingly straightforward as document management. In fact, ‘management’ is merely one vague aspect of a system that is foundational to any digitally transformed enterprise. It involves capturing, storing, tracking, and routing documents through all the functions of an organization. At the same time, each document is indexed intelligently, made searchable and retrievable with ease. However, even that doesn’t tell you the entire story. While digital document ...
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Ask the Experts: Process Automation, ECM & EIM Leverage AI and Advanced Tools to Maximize Efficiencies at Financial Institutions Financial institutions are notoriously paper-heavy. What best practices can be applied for the conversion from paper to digital? Understanding all existing processes at the bank or credit union, along with employee and account holder needs, should be prioritized before embarking on a digital transformation journey. Eliminating manual, paper-heavy processes with automated workflows and data acquisition capabilities affords a digital means for capturing, storing, and organizing institutional data. Working with disparate ...
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GROWTH IS EXCITING, BUT… It can be challenging too. Much like a growing child, the many internal systems of the enterprise grow at different rates. It is not only the expansion in volume you will need to consider. Any expansion in volume must be met with a proportionate expansion in capacity across the functional areas of the enterprise. Little systemic niggles that were dismissed with ease as negligible on a small scale get magnified. Eventually, these become bottlenecks, magnifying your inefficiencies and choking your growth. For instance, as your team size increases internal communication inefficiencies emerge. Or, you may need to add administrative ...
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Since the GDPR passed in 2018, we have seen an ongoing worldwide ripple effect, as other jurisdictions have begun passing their own data protection laws that mirror, or in many respects comply with GDPR requirements. Here are a few such new or upcoming laws worth noting: Brazil – General Data Protection Law (LGPD) (Law No. 13,709/2018) – Approved in August 2018, the law originally was supposed to take effect on August 15, 2020. However, due to COVID-19 concerns, the majority of the law will not go into effect until May 2021, with the enforcement of sanctions beginning August 1, 2021. Similar in many respects to the GDPR, the LGPD is Brazil’s first comprehensive ...
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If the last year has taught us anything, it is to sanitize, sanitize, sanitize. You are probably sanitizing your hands, your house, everything you touch, but what about the personal information you process? Laws and regulations increasingly require entities to sanitize, pseudonymize or anonymize the personal information that they collect or process. Other than defining and requiring sanitization, these legal requirements often neglect to inform regulated entities what sanitization encompasses. Pseudonymization, Anonymization, and Sanitization Defined The GDPR has introduced a multitude of data protection-related terms. Pseudonymization, anonymization, ...
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Several internet service provider (ISP) industry groups have joined together in bringing suit against the state of Maine in response to its new privacy law, LD 946 “An Act To Protect the Privacy of Online Customer Information,” asserting that the new rules run afoul of their free speech rights and constitute discrimination against their industry. According to Maine’s Governor Janet Mills, the law, which is set to go into effect on the 1 st of July, requires ISP’s to obtain customers’ opt-in consent before using, disclosing, selling or permitting access to customer personal information, and prohibits ISP’s from refusing to serve a customer, charging a customer ...
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It’s no surprise that a global pandemic has created a lot of records, along with many questions surrounding these records. As organizations adapt to the new and constantly changing COVID-19 landscape, new processes and record outputs abound. We often get questions from our clients asking “is this a COVID-19 record?” and if yes, “how long should we be keeping this record?” Explicit authorities on company recordkeeping obligations have been slow to trickle down and are a bit of a patchwork with federal and state guidance provided only here and there. This blog surveys a few of the common recordkeeping questions we’ve received and provides guidance on addressing ...
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The records and information management world has experienced a gradual yet seismic ideological shift in recent years. Long gone are the days of thinking solely in terms of HOW LONG MUST WE KEEP this information. Today, companies also think strategically, practically, and with privacy legal compliance in mind when it comes to managing their records and information. In this day and age, special considerations such as big data and privacy increasingly drive initiatives. Companies are now asking an equally important question of HOW SOON SHOULD WE DELETE this information, as well as HOW MUST WE DISPOSE OF IT? Why does privacy data deserve its own deletion policy? ...
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Today’s age of modernity is introducing more complexity, including new privacy regulations, a more permanent remote workforce and an increased pressure to deliver better service faster. Many organizations are struggling on this modernization journey. It’s time to identify, prioritize and address the barriers slowing their journey into the future. To do so, we surveyed approximately 250 professionals who manage content and enterprise IT systems about the digital transformation challenges they are encountering around content. Here are the top modernization hurdles they shared with us. Content on shared and personal drives More than half ...
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Organizations face growing risks in addressing information governance and privacy, two major concerns that are combining in today’s digital era. A robust information governance and privacy strategy reduces regulatory compliance risk, increases operational efficiency and establishes a competitive advantage. However, too often information governance projects are executed in silos or as one-off efforts during a single point in time. Have you encountered any of these all-too-common situations threatening informational governance? Organizational policies on handling sensitive information have been updated and employees trained on them. The risk is that employees ...
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Colligo’s cloud-based Email Manager ‘ add-in ’ rounds out M365 Author: Andy Morris, Colligo Director of Research & Development “ B ump , ouch.” That ’ s the sound of you coming back down to reality now that the panic of the world ‘working from home’ is maturing into a long – term future. Do we all go back to an office? Do we continue home working? Is it a hybrid ? I don’t think anyone clearly knows the answer. But one thing for sure is some of the IT changes we made (Yes , I am one of you , too) will not be rolled back . The reason many of us have been able to convert to ...
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You’ve gone through the (often) lengthy process of searching for, comparing, selecting and finally implementing an information management solution. And now you have to upgrade the technology already? Your initial reaction may be, Seriously? I just spent money and time implementing this solution, and now I have to take another step? While a set-it-and-forget-it approach to technology solutions may sound ideal, the information management landscape – and technological innovation at large – is constantly changing. In reality, upgrading technology poses a major opportunity for improvement within the business. Technology should be seen as an investment in the business, ...
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According to the European Commission’s Artificial Intelligence for Europe , “Artificial intelligence (AI) is already part of our lives – it is not science fiction.” From smart speakers to customer service, AI has found its way into our homes and businesses. One area of business where AI use is emerging is records and information management [RIM]. As opportunities to use AI in RIM increase, what privacy implications, what unnecessary classification or retention, and what laws or regulations can information governance and privacy professionals expect to find in the future? As the amounts of data increase, so does the headache in trying to manage such data. ...
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