Benefits and challenges of ECM. If properly planned for an electronic content management system (ECM) can provide organizational improvements from 20% to 75% in efficiency, quality, and service. However, if not planned correctly, sprawl will occur, and you will wonder why you bothered. The key to a successful ECM installation? An experienced consultant is to assist with planning, budgeting, vendor selection, and implementation management. Why is ECM so complex? An ECM system comprises many supporting technologies such as scan, capture, recognition, machine learning, artificial intelligence, content storage, integration to data systems, e-signature, workflow, ...