As we integrate new digital processes into our work-streams, we are forced to flesh out operational policies to deal with new challenges. Because these emerging problems and solutions are new to everyone, the rules you introduce are often viewed with suspicion. Even when they are required for bona fide technical, operational, or ethical reasons, people often resent them, suspecting that they are overkill based on fear and conservatism. That resentment shows up as complaints, resistance or outright non-compliance. The session will look at how best to present your rules so that they induce rather than hinder compliance.