In a three-part post we will take a look at the vital role of metrics in monitoring the performance of your RM program and demonstrating the ROI of your electronic records management system. It has always been a challenge for records and information management (RIM) professionals to demonstrate the value of their work to an organization. Anyone who has been working in the field for long will be familiar with the refrain, "senior management does not understand why records management is important!
It is probably best to take a look at the vision behind the original SharePoint concept...At the time, stories of content management deployments were riddled with failures