In a three-part post we will take a look at the vital role of metrics in monitoring the performance of your RM program and demonstrating the ROI of your electronic records management system. It has always been a challenge for records and information management (RIM) professionals to demonstrate the value of their work to an organization. Anyone who has been working in the field for long will be familiar with the refrain, "senior management does not understand why records management is important!
At the time, stories of content management deployments were riddled with failures...They developed "Office Server" to handle simple, bottom up collaboration and "Tahoe" to support document management and top down portals
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