I want to expand a bit on my previous post and start with an overview of governance in the social media era. IBM has defined governance as needing to address the following 11 things: Organizational structures Stewardship Policy Value creation Data risk...
No, social media governance is not an oxymoron. But governance for social is different in some ways from how we've approached it with other types of information. It's difficult to put a Facebook Like into a repository, index it, declare it as a record, and disposition it at the end of...
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